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Knowledge Base
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Email Features: Frequently Asked Questions
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Email Creation, Fonts and Formatting
(8)
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Email Creation and Sending (video)
Adding Data Grids to Email Templates
I'm Having a Problem With My Fonts
Send and Schedule
(3)
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How to Schedule an Email Send in Advance for a Specific Day and Time
How to Send an Email
How to unschedule an email
Working With HTML Templates
(6)
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How to Insert HTML Into an Email Body
How to Add a Custom Template
Common HTML Elements in Email Templates and How to Use Them
Tracking Your Sent Emails
(14)
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How to Measure Click Through Rate (CTR)
Measuring Video Open Rate
Unique Opens on the Email Performance Page
Inserting a Video Into an Email
(3)
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How Large Can My Video File Be?
What Video Formats Does BombBomb Accept When Uploading Video?
Using multiple videos in an email template
Inserting Links and Attaching Documents
(3)
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Document Hosting and Email Attachments
Linking Text and Images
Styling links
Working With Images
(3)
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How to Insert an Image Into an Email
Tips for working with images
What image formats can I upload to BombBomb?
Why Aren't My Emails Being Delivered?
(3)
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Does BombBomb Guarantee That Emails Will Land in the Inbox?
I'm Not Getting My Sent Email in My Email Client or Mobile Device
What IP Addresses Does BombBomb Use for Sending My Email?
Video Features: Frequently Asked Questions
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All Things Video
(15)
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Using Freemake to Prepare Your Videos
Improve Your Videos
Tips For Dealing With Audio-Video Synchronization Problems
Adding Video Into BombBomb
(6)
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How to Load Videos Into BombBomb (Video)
How to upload a video
Setting the thumbnail image
Video Playback
(4)
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Does BombBomb Support HTML5 Video?
Why Does My Video Skip or Seem Choppy During Playback?
Video In The Inbox Compatibility Chart: Fall 2011
In-app Live Video Recorder
(5)
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What to do if in-app recording is not working
Using the video recorder (video)
Audio video out of sync using in-app video recorder
List Features: Frequently Asked Questions
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Loading Your List
(5)
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How to prepare your contacts for import into BombBomb
How to make a CSV file
How to Load a List of Email Addresses (video)
Bounces, Opt-outs, and Suppression
(5)
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What is Opt-in and Opt-out and How is it Supported?
What is a Suppression List?
How Do I See if a Contact Has Opt-ed Out of a List?
Exporting Your List
(1)
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How to Export a List to a Spreadsheet
List Overview
(3)
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List Overview
Does BombBomb Allow the Use of Purchased Lists?
How to Check a List for New Subscribers?
Advanced Features: Automations
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Drip Campaigns
(3)
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How to Create a Drip Campaign
Capturing Email Addresses Submitted with 3rd Party Forms into BombBomb Drips
How Can I Use Drip Email Marketing?
Forms
(9)
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How to Build a Web Form (video)
Using Forms to Build Your Lists
How to Link a BombBomb Form from a BombBomb Email
Advanced Features: Integrations
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Church Community Builder (CCB)
(8)
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How to Setup API Integration With CCB
CCB API User Setup Considerations
Why Are There No Contacts in My CCB Lists?
IconCMO
(9)
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My new Icon group is not in BombBomb
Icon Changes Which Contacts Can be Retrieved Through the API
How to Integrate With IconCMO's API-Classic View
Fellowship One
(10)
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How to Setup API Integration to Fellowship One
Group Type Settings Needed for Email Address Retrieval
Temporary Groups Not In BombBomb
What's New
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Announcements
(4)
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Q1 2012 Enhancements and Fixes Schedule
Fall 2011 Video in the Inbox Performance
Integration to AccessACS Now Available
How Can We Make BombBomb Better?
(27)
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BombBomb's Awesome, Cool, Megaliscious Drip Campaign Feature :)
Record Video From Within BombBomb
Change pre-play image in player to a blank image
New Features
(5)
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Q3 New Features and Fixes
Q2-April to June 2011
Q1-January to March 2011
More
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More Effective Emails
(5)
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What are the Most Popular Smartphones?
Raise Clicks With Fewer Actions
Raising Opens by Including Action Words
List Management and Forms
(6)
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How to Update a List When the Information in a CRM System Changes
Add New Contacts to a List
Growing Your Permission-based Lists
Managing Your Account
(6)
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Your BombBomb Account Profile
How to Automatically Receive a Receipt Each Time You are Billed
Managing Your Billing
Email Analytics Overview
(6)
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What is Permission Based Email?
What Kind of Delivery Rates Can I Expect?
Accuracy Problems With the Open Rate Measurement
Browsers, Email Clients and Mail Systems
(13)
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BombBomb for iPhone, iPod Touch, and iPad at the Apple App Store
How do I Whitelist BombBomb on an Exchange Server?
How to Export Contacts from Outlook (2003, 2007, 2010)
Resources
(3)
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Getting Your Support Request Communications
Using the Chat Tool
Video Email Marketers Toolbox
Navigation & Management
(1)
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Favoriting Items in The App (Pinning)
