Below is a list of some of the most common questions we hear from our customers and is a great place to start looking for guidance! Click on the question to see the answer.
What is BombBomb?
BombBomb is a video email marketing platform that allows users to create and build relationships through video. By using our application, users can send video to their connections from virtually anywhere. Videos can be sent through email, text, or social media - letting you reach anyone you need to at any time.
At home or on the go, it doesn't matter where you are. What matters is that we can provide you with the opportunity to stay connected by being there without being there.
Whether you're looking to convert leads, boost engagement, increase clicks, or just let someone know you were thinking about them, BombBomb lets you say it through video. Relationships are what we do, and we strive to help you win more opportunities to succeed!
What are the minimum system or mobile requirements needed to use BombBomb?
One of our primary goals here at BombBomb is to ensure a seamless, easy experience for you and your recipients. We want it to be easy for you to build and strengthen relationships with simple videos through email, social, and mobile. So, we support the latest in technological releases. Remember, this doesn't mean other versions won't work; in many cases it probably will, but we just can't guarantee it.
Google Chrome - Current and prior major release versions (get the latest update here)
Mozilla Firefox - Current and prior major release versions (get the latest update here)
Safari - Versions 7 and 8
Internet Explorer - Versions 10 and 11
Mobile operating systems:
iOS - Version 10 and up
Android - Versions 4.4.2 - 7.1.2
Also, we really like Google Chrome. A lot. While we support the browsers listed above, you will likely have the best BombBomb experience using Chrome. Plus, we have a pretty rad Chrome extension, and we think you will love it. If you haven't already, go install it now!
How many contacts can I send emails/videos to?
The number of contacts you can send emails and videos to actually depends on your subscription. If you’d like to look at the subscription types we offer and what features you’d get with your subscription, you can check them out here.
If you already have a subscription but need add just a few more contacts, not to worry! You can purchase contact "buckets." Each bucket allows for 500 more contacts at an annual price of just $85. To purchase a bucket, go to the “Add-Ons” section of your account and click "Add More Contacts."
What is my "relationship score?"
This article explains the relationship score in more detail.
Why are my emails being quarantined?
If you get a notification saying that an email of yours has been quarantined, it’s probably because you tried to send an email more than once to the same list, which is a no-no.
Placing your email in quarantine is a preventative measure to help you avoid accidentally sending the same email multiple times to the same people. Doing this is against what we encourage here at BombBomb, and it is a poor emailing practice.
Once an email has been put in quarantine, our Deliverability team will review your account to review what happened and find a way to prevent from happening again.
What is "sending reputation?"
In the email marketing world, everyone has what is called a “sending reputation.” Your sending reputation is what determines whether or not your emails actually make it to an inbox.
Good sending reputation = good inbox placement, and bad sending reputation = poor inbox placement. Makes sense, right?
You can keep your sending reputation high and squeaky clean by sending to contacts who have agreed to receive emails from you. These tips are also super helpful in avoiding the dreaded spam filter.
Who can I send emails and videos to?
You can send videos to anyone who has given you express consent to do so. This means that you can send emails and videos to anyone who has opted into your marketing communications or anyone who will be expecting email from you.
At BombBomb, we support “permission-based email,” which is when an individual gives someone permission to send them email. Any type of sending practice outside of this category can result in heightened abuse complaints or bounce rates, which can both ruin your sending reputation. Yuck.
What is the maximum bounce rate and the abuse complaint rate for my account?
The maximum bounce rate acceptable is 10%, and the maximum abuse complaint rate is 0.1% - any numbers higher than these and your account will be placed on hold.
We are passionately anti-spam and believe that any contact you send to should be expecting your email. Let’s be real - no one enjoys receiving spam email! Read this article to learn more about what exactly spam/abuse is, or look at this article to learn what the bounce codes from your email sends actually mean.
What is a "suppression list?"
The suppression list is a list of people that is automatically tracked in your BombBomb account. The suppression list protects both of us: it guards our sending reputation as a company, and it guards your sending reputation as a user. This list prevents you from sending emails repeatedly to suppressed contacts.
People can end up on your suppression list, or become “suppressed,” if they have an invalid email address, reported your email as abuse, or unsubscribed from your emails. You can also add people manually. To learn more about the importance of the suppression list, read this article.
My account has been put on hold. What happened?
If you received a notification that your account has been placed on hold, it could be for several reasons. When our Deliverability team notices some potentially damaging statistics from your recent sends, your account is placed on a quick hold so they can examine what happened and work with you to prevent it from happening again.
Statistics like too many spam complaints or high bounces can make this happen. These numbers need to be kept low to protect your sending reputation, as well as our servers. You scratch our back, we scratch yours.
What does “verified for sending” mean and how do I get verified?
Here at BombBomb, we make it a priority to get your emails delivered, but at the same time we need to ensure we are proactive in guarding against email spam and junk lists.
We require verification for large sends in order to combat potential reputation damage. To be “verified for sending” means that you are approved to send to over 500 contacts at a time.
In order to be verified for sending, go ahead and send an email to email@example.com letting our Deliverability team know you’d like to send to a large list and how exactly your contacts signed up or subscribed to receive your mailings. The more details you can provide, the faster your approval will be!
What does "oversubscribed" mean?
Don’t panic. If you see a message that says "Your Contacts are Oversubscribed," it just means that you’ve gone over your contact limit assigned to your subscription.
Annoying, but you can fix this. Check out this article to see how you can up your contact limit or upgrade your subscription to get more sends out of your account.
Can I send BombBomb videos through my phone?
Yup. You can share your videos through email, text, or social media right from your mobile device. You’ll be able to make and send videos while you’re on the go, humanizing your interactions and having timely follow-ups.
Go here to download BombBomb from the App Store and check out this article to get started on sending videos. If you’re an Android user, download BombBomb from Google Play here and check out this article.
Will emails or videos sent through my mobile app show up in my BombBomb account?
Mhmm - everything is saved no matter the device used for email or video. It works both ways - emails and videos sent through your mobile device will be displayed in your BombBomb account, and you’ll also be able to see all your emails and videos made on a desktop through your mobile device.
Can I integrate BombBomb with other programs I use?
Sure thing. In addition to your mobile devices, you can also sync BombBomb with CRMs, lead resources, email clients, and other specialized services you may already have in your workflow. Incorporating BombBomb into a program you already use helps to regulate flip-flopping between programs and streamline your work processes. Genius, we know.
Which CRMs can I integrate with BombBomb?
Take a look at this handy dandy comparison chart to see which CRMs we integrate with directly and what features each integration can offer.
Is there a way to integrate BombBomb with my email?
Absolutely. BombBomb integrates with both Gmail and Outlook email servers!
To learn how to integrate BombBomb with Outlook and send videos straight from your inbox, check out this article here.
How do I cancel my BombBomb account?
Please don't break up with us - we love you! We'd hate to see you go, but if you feel it's time to move on, log into your account and hover over your name in the upper right corner and click "Subscriptions." At the bottom of the Subscription & Payment page, you'll see a link to cancel your subscription. Go ahead and click that bad boy.
We love our customers so much that we give you the option of putting your account to sleep or completely canceling your account. Here's the thing: when you cancel your account, all of your emails, videos, forms, contacts, and important information will be deleted and unable to be retrieved. So, if you'd like to hold onto this information or work on transferring it over without using your BombBomb account, you can put your account to sleep and reactivate at any time. If you'd just like to cancel your account completely, go ahead and click on the link to delete your account.
Don't mind us, we'll just be here. Sobbing in the corner. Missing you.