Getting Started 3: Contacts Tab

Now it’s time for the third video in BombBomb’s Getting Started series! This short video covers all you need to know about the Contacts tab in your BombBomb account.

You’ll learn: 

• How to manage and organize your contact lists 
• How to understand relationship scores
• Editing and adding to your contacts
• How to understand and manage your suppression list
  

Watch the video to start managing your contacts or keep reading below.

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If you'd prefer to read, here's a step by step:

Here in the Contacts tab, the first thing you'll see is a blank page. Once you add contacts, you'll see the relationship score icons. These are icons that will appear next to your contacts to show you your relationship score with that individual. The more engaged you stay with a contact, the better the relationship score.

If you'd like to add contacts, you can do so by going straight to the "All Contacts" section and adding. However, the most efficient way to add contacts to your BombBomb account is to upload a list!

To create a list, go to the left side of the page and begin typing in a name for your list in the "New List Name" field. When finished, click "Create List." If you ever need to edit your list name, just click on the list and make your edits in the field at the top of the page.

To add contacts to this list, click the "Add People" button to the right of the screen. You have three different options when it comes to adding contacts: adding an individual, adding many people, and uploading a .csv file. To add any contact, you must indicate whether their consent is express or implied. 

When adding an individual, click the "Add Individual" tab. Enter their email and which list you'd like to add them to. By default, it will add the contact to the list you are currently in.

To add more detailed information about your contact, you can click "More details" and fill in whichever fields you'd like. 

When adding many people, click the "Copy/Paste" tab. You can add up to 250 people at a time here by pasting their email addresses into the email address field. To add them correctly, separate with a comma, a semicolon, or have one email address per line. 

To upload a .csv file, click the "Upload" tab. This will give you the best results when adding a long list of contacts. Click the "Browse" button and select the .csv file you'd like to upload. Select which list you'd like the contacts to be added to, select what kind of consent this list provided tp you, and click "Add Contacts." 

Make sure your list fields are appropriately associated. Once imported, BombBomb will pick up each column that is present in the .csv file and you can use the dropdowns to designate what each column is for based on your custom fields in your account (first name, last name, etc.). When finished, click on "Import Members" to upload your list.

You can edit which fields you see in your contact list. When your list of contacts is uploaded, all of the fields you designated may not be initially visible. You can add them to your list view by clicking the "Add a Field" dropdown and selecting which fields you'd like to see.

If you'd like to edit a contact, click on the contact's email address. This will bring up the contact's information, and you can add or change information and click "Save Contact" to update.

In your list, you'll see a gearwheel icon. When you click on this icon, you can do several things with your list. You can copy your list if you'd like to copy your contacts to a different list, export your list if you'd like to receive an email from BombBomb with a .csv file of your list, delete your list, and view the list tools.

 
Lastly, on the left side of your screen, you'll see your "Suppression List." This is a list of people that automatically populates when people unsubscribe from your emails, mark your email as spam/abuse, or if an email address is invalid and your email bounces. This list is to protect you from sending to these individuals and possibly damaging your sending reputation. Even better, the people in this list do not count against your contact limit for your subscription! Learn more.