Seeing a little message that says "Your Contacts are Oversubscribed" in your account? Don't worry - this isn't alarming and is perfectly normal, so let's talk about what this means.
Being oversubscribed means that you have gone over the contact limit designated specifically for your current subscription. If you're oversubscribed, you'll see a banner in your account as soon as you log in letting you know that you are over your contact limit.
Luckily, there are a couple quick and easy ways to get your contact numbers back down within your limit. Check out the video above to learn more about being oversubscribed and a few ways to fix it!
If you'd prefer to read, here's a step by step:
If you log in and see a banner at the top of your account saying "Your Contacts are Oversubscribed," this means you've added more contacts to your account than your subscription allows.
To correct this and get you back within your subscription contact limit, head over to the Contacts tab.
Click on the "All Contacts" tab on the left of your screen.
From here, you can do one of two things: you can suppress the contacts that have put you into the "oversubscribed" category or you can delete them completely from your account. Any contacts in your suppression list will not count against your contact limit; however, you will not be able to send to contacts on your suppression list at all. To do either of these, hover over any contacts you'd like to delete or suppress and select the checkboxes.
Above your contact list, you'll see options appear. You can either click "Delete Selected" to delete the selected contacts from your account, or you can click "Suppress Selected" to suppress the selected contacts.
If you'd like to upgrade your account and add more slots for your contact limit, migrate up to the banner at the top of your account and click the "Upgrade Now!" button.
Click on "Add More Contacts" on the left side of your screen.
What you can do is purchase "buckets." A bucket is an addition of 500 contacts to your account. It is worthy to note that each bucket is an annually renewing price of $85 and the initial purchase is non-refundable. To proceed, click the "Details" button to begin adding buckets.
You can select how many buckets you'd like to add to your account from the dropdown. When you do this, you'll be shown the price as well as how many contacts this will give you.
To finish, click the "Purchase" button and your contact limit will be increased.