If you are experiencing video and audio lag on your BombBomb videos, there are a few steps to troubleshoot the issue.
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If you're on a Windows computer you can try the steps outlined below.
For Windows Users
Adjust Virtual Background & Blur Quality
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Access Settings:
- Click the settings icon "⚙️" on your recorder.
2. Background Quality:
- From the dropdown menu, select 'Background quality.'
- Choose a setting based on your hardware. For processors like an i5 or if unsure, set it to low.
- If you still experience lag, consider disabling the background entirely.
- While in settings, you can also switch the aspect ratio from 'Widescreen' to 'Standard.'
Turn Off Hardware Acceleration
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In Chrome:
- Launch Chrome and go to “Menu” > “Settings.”
- Scroll down and select “Advanced.”
- Under the “System” section, toggle “Use hardware acceleration” off.
Update Graphics Card Driver
Our software may not function correctly if your computer's graphic card driver isn't up to date. Don't worry — this isn't a complicated issue, and you can fix it within a matter of minutes!
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Open Device Manager:
- Click the "Start" button, type "Device Manager," and select it from the results. Alternatively, right-click the Start button and choose "Device Manager."
2. Expand Display Adapters:
- Find the "Display Adapters" category and click the icon to expand it.
3. Update Drivers:
- Right-click on the "Graphics" option (the name may vary) and select "Update Drivers."
- Refresh your browser once completed and try recording again.
If problems persist after these steps, please contact our Customer Care team at support@bombbomb.com.
For Mac Users
Check for Software Updates
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Access System Preferences:
- Click the Apple icon in the top left corner and select "System Preferences."
2. Software Update:
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- Click "Software Update" to check for any pending updates.
3. Restart Your Computer:
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- If there are no updates or the issue continues, restart your computer.
Comments
4 comments
I cannot get my sound to work. It was working last week .
I cannot get my sound to work.
How about for a MAC?
Hi Meghan,
Thanks for your question!
I am assuming that your question is in relation to the ticket you submitted to our Customer Care team about having issues with your audio. I've let them know that you've asked about this and they will be reaching out to you soon!
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