Connecting the Gmail integration

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    Eugene Pilato

    I have gone through all the integration steps but cannot see how BombBomb is integrated with my gmail account. Eugene Pilato, Broker of Record, Century 21 Today Realty Ltd., Brokerage. My email is eugene.pilato@century21.ca

     

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    Donna Kelly

    Hi Eugene,

    Thanks for your comment! Someone from our Customer Care team will be getting in touch with you to assist you with this integration.

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    Stephanie Crawford

    Just an FYI for Follow Up Boss users. If you send a BB email from inside BB (instead of from your FUB dashboard) the email will not be recorded in your FUB record (unless you CC yourself). Which of course you can't do if sending a mass email. If you send from MailChimp, on the other hand, it will be recorded in your client record. I've asked FUB about this and here is their response:

    "The MailChimp integration was built by us and we use their API to pull in sent emails onto the leads profile. BombBomb built the integration that pulls our leads into their DB and would need to use our API to send the emails sent back (100% possible to do)."

    So, BombBomb, please make note of this for future adjustments. 

     

     

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    Donna Kelly

    Hi Stephanie,

    I'm having a hard time understanding how this comment is related to the Gmail integration, which is what this knowledge base article is about. Can you please explain further?

    Also, as I'd responded in the other comment you left, this would be a great suggestion for a feature request. You can submit feature requests here: https://support.bombbomb.com/hc/en-us/community/topics

     

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    Stephanie Crawford

    Thanks Donna. I must have submitted this comment to the wrong thread. 

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    Armand Lenchek

    does the gmail integration cost $?

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    Kasama Lee, Realtor

    My integration on Gmail accounts were working just fine using Chrome.

     

    For personal reasons, I switched browser to MS Edge.  Now I don't see the BombBomb icon on my Gmail.  I tried, disconnecting and reconnecting, still not there.  What do I need to do please?

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    Keith McKay

    Hi Kasama,

    Thank you for your question! It sounds like you are referring to the Bombbomb Chrome Extension. which puts the power of Bombbomb into your Gmail account. This is only available through the Chrome browser at this time and is why you aren't seeing when you open up MS Edge. 

    Thanks again for your question and if you need any further help, please reach out to us at support@bombbomb.com

    We are happy to help you!

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    Catherine Caine

    I am worried that Bombbomb can delete contacts

     

     

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    Keith McKay

    Hi Catherine,

    Thanks for reaching out and for your question! Our system is able to sync contacts from Gmail to Bombbomb.

    In contrast, we are not able to delete contacts from your Gmail account.

    Please write us at support@bombbomb.com with any other questions.

    We are happy to help!

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    Megan Minter

    I followed the steps to enable the integration with gmail to be able to track opens and clicks, however, I am not seeing any integration actually happening. Do I need to do something in Gmail itself?

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    David Brown

    Hi Megan!

    Thank you for your email and for reaching out. As long as your BombBomb login email matches your Gmail login address, this will give you the ability to sync over your Google Contacts.

    If you are trying to get the ability to record, send, and track video through Gmail, you will want to install the BombBomb Chrome Extension to your Chrome Browser. 

    Here is the article on where you can do this: How to Install the Chrome Extension

    I hope this helps, but if you have further questions please feel free to email us at support@bombbomb.com.

    Thanks!

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    Dayna Floyd

    How do I remove the BombBomb integration from my Gmail. It interferes with the visibility of the side bar of my inbox and folders, and it makes it often hard to see them at all?

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    David Brown

    Hi Dayna!

    Thank you for your comment and question. At this time there is not a way to hide or shrink those icons, but you do have the ability to drag down the section lower, just below where it says "Starred" in your image. 

    If you hover over that line, you should be able to show more of your folder options.

    Additionally, it sometimes helps to Zoom Out on your screen in order to see more on that left hand panel.

    I will be sure to submit your concern as a feature request to our Product department, and if you need anything else please let us know! 

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