What is my suppression list, and how do I find it?

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4 comments

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    Tom Kozlowski

    how do I delete contacts from the suppressed list??

     

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    Donna Kelly

    Hi Tom,

    Thank you for your comment! Please do not delete anyone who is in your suppression list. This list consists of your previous bounces and unsubscribes, and these are not contacts you want to send to anyway. If you accidentally end up sending to these people, it will hurt your sending reputation, and your account may be compromised as a result.

    The contacts on your suppression list do not count towards your overall plan and need to remain suppressed in order to protect your sending reputation and prevent you front sending to them again. Keeping them there also allows you to maintain the history on each of those contacts, so I would highly advise against deletion.

    I hope this information helps. If you have any other questions, please don't hesitate to reach out!

  • I would need this for another software not in bomb bom  that I need ot upload a clean list to 

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    Donna Kelly

    Hi Lea,

    Thanks for your comment!

    I understand you've already worked with someone from our Customer Care team on your issue with our suppression list. 

    Since we are a permission-based email platform, it is our job to help our users avoid sending to people they shouldn't. This protects customers' email reputation, which is very important in email marketing. If you utilize any program or CRM that does not include an option to have a suppression list, you are risking ruining your email reputation and, subsequently, being blacklisted.

    I hope this clarifies any confusion you may have. Our Customer Care team will continue to work with you so you can fully understand the suppression list and how to send emails in a healthy way!

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