What is my suppression list, and how do I find it?

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    Tom Kozlowski

    how do I delete contacts from the suppressed list??

     

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    Donna Kelly

    Hi Tom,

    Thank you for your comment! Please do not delete anyone who is in your suppression list. This list consists of your previous bounces and unsubscribes, and these are not contacts you want to send to anyway. If you accidentally end up sending to these people, it will hurt your sending reputation, and your account may be compromised as a result.

    The contacts on your suppression list do not count towards your overall plan and need to remain suppressed in order to protect your sending reputation and prevent you front sending to them again. Keeping them there also allows you to maintain the history on each of those contacts, so I would highly advise against deletion.

    I hope this information helps. If you have any other questions, please don't hesitate to reach out!

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