What is my suppression list, and how do I find it?

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    Tom Kozlowski

    how do I delete contacts from the suppressed list??

     

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    Donna Kelly

    Hi Tom,

    Thank you for your comment! Please do not delete anyone who is in your suppression list. This list consists of your previous bounces and unsubscribes, and these are not contacts you want to send to anyway. If you accidentally end up sending to these people, it will hurt your sending reputation, and your account may be compromised as a result.

    The contacts on your suppression list do not count towards your overall plan and need to remain suppressed in order to protect your sending reputation and prevent you front sending to them again. Keeping them there also allows you to maintain the history on each of those contacts, so I would highly advise against deletion.

    I hope this information helps. If you have any other questions, please don't hesitate to reach out!

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  • I would need this for another software not in bomb bom  that I need ot upload a clean list to 

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    Donna Kelly

    Hi Lea,

    Thanks for your comment!

    I understand you've already worked with someone from our Customer Care team on your issue with our suppression list. 

    Since we are a permission-based email platform, it is our job to help our users avoid sending to people they shouldn't. This protects customers' email reputation, which is very important in email marketing. If you utilize any program or CRM that does not include an option to have a suppression list, you are risking ruining your email reputation and, subsequently, being blacklisted.

    I hope this clarifies any confusion you may have. Our Customer Care team will continue to work with you so you can fully understand the suppression list and how to send emails in a healthy way!

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    Geoffrey Green

    How do I un-suppress a contact?  I have a particular contact in my bombbomb account who is now an Agent with my Agency and they need to receive emails from me regarding important inter-company information.  Is this able to be done, and if so how?

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    Central Region

    I have someone on my suppression list due to an invalid email.  How do I get them off the suppression list once I have updated their email?

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    David Brown

    Hi Geoffrey and Central Region!

    Thank you for your questions. In order to unsuppress a contact, you will need to physically select the "Suppression List" in your Contacts tab.

    Once you have, you can search for the contact, hover over the email, and you will see an unsuppress link show up on the right side of the contact email.

    You can do this on a one to one basis, but not on a mass scale. 

    If you have any issues doing this, please feel free to email us at support@bombbomb.com.

    Thank you!

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