While browsing your BombBomb account, you may have noticed a contact list named "suppression list" in your Contacts tab. What is the suppression list and why is it important?
What this video to learn, or keep reading below.
Your suppression list is a valuable function of our video email service. We automatically keep track of all the email addresses in your lists to which no more emails should be sent. When you send a new email to one of your lists, we make sure that the suppressed contacts on that list are not sent that email.
Your suppression list is comprised of email addresses that are opt-outs, invalids, and abuse complaints. Here's what the different labels you'll see in your suppression list mean:
1. Suppressed: Typically means that a list of contacts was uploaded to your suppression list.
2. Suppressed – Manually: This is a contact that has been added to the suppression list manually through the contact details screen .
3. Invalid Address Suppressed – Hard Bounced: These email addresses were rejected by the recipient's mail server due to any number of reasons.
4. Reported Abuse Suppressed – Abuse Complaint: Someone has reported your email as spam and has been removed from your mailing list.
5. Suppressed – User Global Opt Out: These contacts have willingly opted out of all of your email lists and campaigns.
The suppression list is for your protection and BombBomb's protection. We both have reputations to maintain. Repeatedly sending emails to people who either can’t receive or don’t want to receive your emails is bad for both of us.
Important Note: Contacts on the suppression list do not count against your total contacts and your subscription level.
With all of that in mind, it's also important not to delete your suppression list or remove users from it. Any users you delete from your suppression list may potentially be sent emails in the future, which negatively impacts your reputation and ours.
To find your suppression list, navigate to the Contacts tab, then click on "Suppression List" on the left panel.
In the suppression list, you will be able to see each suppressed contact, as well as the reason they are suppressed.
To export your suppression list, click on the Gear icon to the right of "Suppression List" and click "Export."
To import a list into your suppression list, click the "Add People" button on your Suppression List page. You will add a .csv list just as you normally would.
To unsuppress a contact, hover over the contact and "unsuppress" will appear on the right. You should only remove or unsuppress users if they have contacted you and asked to continue receiving emails from you.
how do I delete contacts from the suppressed list??
Thank you for your comment! Please do not delete anyone who is in your suppression list. This list consists of your previous bounces and unsubscribes, and these are not contacts you want to send to anyway. If you accidentally end up sending to these people, it will hurt your sending reputation, and your account may be compromised as a result.
The contacts on your suppression list do not count towards your overall plan and need to remain suppressed in order to protect your sending reputation and prevent you front sending to them again. Keeping them there also allows you to maintain the history on each of those contacts, so I would highly advise against deletion.
I hope this information helps. If you have any other questions, please don't hesitate to reach out!
I would need this for another software not in bomb bom that I need ot upload a clean list to
Thanks for your comment!
I understand you've already worked with someone from our Customer Care team on your issue with our suppression list.
Since we are a permission-based email platform, it is our job to help our users avoid sending to people they shouldn't. This protects customers' email reputation, which is very important in email marketing. If you utilize any program or CRM that does not include an option to have a suppression list, you are risking ruining your email reputation and, subsequently, being blacklisted.
I hope this clarifies any confusion you may have. Our Customer Care team will continue to work with you so you can fully understand the suppression list and how to send emails in a healthy way!
How do I un-suppress a contact? I have a particular contact in my bombbomb account who is now an Agent with my Agency and they need to receive emails from me regarding important inter-company information. Is this able to be done, and if so how?
I have someone on my suppression list due to an invalid email. How do I get them off the suppression list once I have updated their email?
Hi Geoffrey and Central Region!
Thank you for your questions. In order to unsuppress a contact, you will need to physically select the "Suppression List" in your Contacts tab.
Once you have, you can search for the contact, hover over the email, and you will see an unsuppress link show up on the right side of the contact email.
You can do this on a one to one basis, but not on a mass scale.
If you have any issues doing this, please feel free to email us at email@example.com.
Why would a new email address automatically sent to the suppression list?
An email address was entered and it came up with a pop-up message that “this contact has been added to the suppression list”?
Thank you for your question. The two most common reasons this might have happened are:
1. That contact was already in your database as a suppressed contact, or
2. You may have been in the suppression list when you went to add that person into your database.
If you believe this was done by mistake, you can unsuppress the contact by going to your Suppression list, searching for that contact, and hovering over their email address which will produce an "Unsuppress" link to the right hand side of the email address.
From looking at my list. I only see contacts with Invalid Address Suppressed - Hard Bounced, Reported Abuse Suppressed and Suppressed.
Will I see weather or not an email was Suppressed – Manually?
Thank you :)
Hi Greg and Kim!
Great question. If a contact was suppressed manually, that contact will only say "Suppressed - Manually" from the Suppression list.
If viewed from All Contacts or a particular list, it will say "Suppressed."
I hope this helps, but if you have further questions let me know!
What about RE-INSTALLING an email address for someone who wants to OPT BACK IN?
We do various promotions - give-aways and such - and we promote BOTH in print AND email. Right now we're promoting our Thanksgiving Pie "Contest" (everyone who enters WINS) and people MUST register to win via email.
Some past clients, who apparently opted out of our emails at one point, WANT to "enter" our contest. The only way I can do this is to ADD their email BACK onto our mailing list.
So... how does THAT happen?
Hi John and Angela!
If you find there is a situation that you need to unsuppress a contact, you can do so by going to the Suppression List, hover over the email address you need to unsuppress, and you will see a link on the far right that says "Unsuppress."
Keep in mind that this can only be done on a one to one basis, and you cannot mass unsuppress contacts.
If you have any further questions about your suppression list or this process, let us know. We are happy to help.
Does it hurt our list if the suppressed contacts continue to live on there but we're not actually emailing to them?
Hi Laurie, great question! It is actually beneficial to your sending reputation to leave those contacts in the suppression list. Keeping these contacts in your suppression list also allows us to maintain the history on each of those contacts, so there is no possibility of accidentally sending to them.
If you continue sending to contacts that have bounced or unsubscribed, your reputation with email providers can be harmed which can decrease the deliverability of your mail. The suppression list ensures this does not happen!
Keep in mind that these contacts do not count toward your overall contact limit.
If you would like to discuss your suppression list and reputation more, send us an email at firstname.lastname@example.org !
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