How do I read the statistics on the email tracking page?

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    Scott Weber

    How do I know which email bounced so that I can go back and edit it if need be?

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    David Brown

    Hi Scott!

    Thank you for your comment! If you sent to a list of contacts, the easiest way to find your bounced emails is to go to that specific list in your "Contacts" tab, the click on the box at the top of the list that says "Suppressed." There should be a number associated with anyone suppressed in that list, and anyone that would have bounced should have "Invalid" in the relationship column. 

    Here is some more information regarding the suppression list: 

    What is my suppression list?

    If you have any further questions, please email us at support@bombbomb.com.

    Thanks!

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    Ron Johnson

    In the video he says go to bombbomb.com and click on ....

    That is not what comes up when I go to bombbomb.com

    How do I get to the page menu he suggests?

     

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    David Brown

    Hi Ron!

    Thank you for your question! When you go to BombBomb.com, you will first want to click "Log In" in the upper right hand corner of the page. If you are already logged in, you will see your name in the top right hand corner which will indicate that you are logged into your account.

    Once you are logged in, you should see the tab across the top of your account that allow you to access the different pages. 

    Click the Emails tab > then click the Sending History button at the top of the page to see the last 30 days of emails. Next to each line item of sent emails, you will see a Track button on the right. That will take you to the tracking page.

    Please let me know if you need anything else!

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