Gmail Chrome Extension FAQs

Does My Gmail Tracking Show Inside of BombBomb?

• Access Tracking: Yes! You can view your Gmail tracking data in the Tracking section of your BombBomb Dashboard. Simply search by recipient name or subject line in the Search field.

Can I Use My BombBomb Templates Inside of Gmail?

• Template Use: Unfortunately, you cannot use BombBomb templates directly within Gmail.

How to Turn On/Off Desktop Notifications

1. Access Options:
   • Right-click the BombBomb extension icon in your Chrome browser's URL bar.
   • Select "Options."
2. Toggle Notifications: Use the Options page to turn notifications on or off. You can also access the Options menu by clicking the dropdown arrow next to “BombBomb” at the top left of Gmail.

How to Minimize the Tracking Bar in Gmail

• Minimizing the Bar: To move the tracking bar out of the way, click the arrows located at the top right of the Gmail tracking bar. Click the arrows again to make it reappear.

Does the Chrome Extension Work with Multiple Gmail Accounts?

• Multiple Accounts: Yes, the BombBomb Chrome extension works with any Gmail address used in the Chrome browser where the extension is installed.

Can I Move the PowerWheel Icon in My Email Draft?

• Moving the Icon: Yes! You can click and drag the PowerWheel icon anywhere in the email draft to reposition it.

How Are Videos Organized in the BombBomb Video Library?

• Video Organization: Videos in your BombBomb Video Library are organized by the date recorded, from newest to oldest.

How to Save a Video for Easier Access in Gmail

1. Log in to your BombBomb account at www.bombbomb.com.
2. Access My Folders: Click on the Videos tab to view “My Folders” on the left panel.

1. Add Video to Folder:
   • Drag and drop the video thumbnail into your desired folder, or drag the folder onto the video.
2. Sorting by Folder: When inserting a video from your library in Gmail, you can sort by folder for easier access.

Why Do I See a Black Screen When Opening the Camera in a New Email?

Troubleshooting Steps:

1. Check Camera and Microphone Settings:
   • Click the Gear icon in the bottom right corner of your recorder to ensure the correct camera and microphone are selected.

Adjust Chrome Settings:

• Click the three vertical dots in the upper right corner of your Chrome browser.
• Select “Settings.”
• Navigate to “Privacy and Security” and click on “Site Settings.”

• Navigate to “Privacy and Security” and click on “Site Settings.”

• Scroll to “Permissions” and select “Camera” and “Microphone.”

• Ensure BombBomb is on your “Allow” list.

If you’ve completed these steps and the recording box still does not show your camera, restart your computer and try again, you can also check out this helpful article: Camera, recorder and microphone help or contact us at support@bombbomb.com, and we’d be happy to help!