We love our customers, so we hate to see you go. But if it's time to move on, we totally support you! And, of course, we will be here with open arms if you ever decide to come back.
Free Trial Members: If you didn't enter payment information when starting your free trial, you don't need to worry about cancelling. Your trial will automatically close after 14 days if you decide not to subscribe. If you did enter credit card information, follow the instructions below to cancel.
Members of Team Accounts: If you're a member of a team account, it's not possible to cancel online. Please email us at firstname.lastname@example.org, and we will help you with this request.
Did you know? If you need a temporary break for financial reasons (or any other reason), you can put your account to sleep for $5 a month. This option allows you to save all your emails, videos, forms and contacts until you're ready to start back up.
Please Note: If you decide to cancel, your videos, emails, contacts and other information will be permanently deleted. You will have until the end of your billing cycle to access them. Per our user agreement, canceling your BombBomb subscription does not qualify you for a refund or a pro-rated refund.
Follow the step-by-step instructions below to cancel your subscription.
Step 1: Log into your account. Hover over your name in the upper right corner and click "Subscription."
Step 2: At the bottom of this page, you'll see a link to cancel your subscription. Go ahead and click here.
Step 3: You'll be given a few options here. You can choose to continue your subscription, or you can choose to put your account to sleep for $5 a month. Both of these options will take you to a confirmation screen. Or you can choose to cancel your account completely by clicking, "No thanks, please delete my account."
Step 4: If you choose to cancel your account, you'll be taken to a survey where you have the opportunity to give us feedback on your BombBomb experience. We love hearing about what worked for you and what didn't, so we strongly encourage you give us any thoughts you have. Once you're finished, click the "Submit" button.
If you have any questions, please contact us at email@example.com!
I have clicked on send, but the ability to cancel this subscription does not pop up or does not show. At this time I am not ready to continue, so please proceed to CANCEL my subscription so I no longer receive any future pop-ups.
PLEASE CANCEL THIS SUBSCRIPTION... THANK YOU.
Thank you for your help,
It won't even let me see the cancel subscription link in the subscription bar
Thank you for your post. If you are a Free Trial member, then there technically is nothing to cancel. Your Trial will close after 14 days automatically if you decide not to subscribe with BombBomb.
Since we do not require payment details for our Trial, you do not have to worry about being charged.
Feel free to write us at firstname.lastname@example.org if you have any further questions or issues we can assist with!
No ability to cancel our subscription either! What do I do next?
Thank you for your post. When you are a payer or a member of a Paid Team account, you will not see an option to cancel your account.
We ask that you email us at email@example.com so we can assist you with this request.
Hello. I canceled my account but it ends late August. Do I still have access until then?
Great question. When you cancel your account from the account, it will set the account to automatically close at the end of this billing cycle. It will stay active until then!
If you have further questions please feel free to email us at firstname.lastname@example.org.
Can you provide a phone # to speak to a human being.
Thank you for your question! Please feel free to give us a call at 719-259-5105 and our Support team would be happy to help you.
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