When you're trying to explain how to do something, it's often easier to show than tell. With BombBomb's screen recorder, you can record your screen (and yourself!) while helping someone navigate your website, an online form, etc.
You can access the screen recorder from:
- The BombBomb web application
- The BombBomb Quick Send
- The Chrome Extension
- In Gmail or a CRM we integrate with
You can text your screen recording, email it, use it in your CRM...the sky's the limit!
Important Note on Saving: If you want to use the screen recorder and save your video to use later, please record from the Videos tab. In the Quick Send, your screen recording will save ONLY if you send it to a recipient.
Watch this video to learn how to use the screen recorder or read the instructions below.
Here are the step-by-step instructions:
Step 1: Open your BombBomb recorder. In the bottom left corner, you will see a Screen Record icon. Click this icon to open the screen recorder.
As your recorder launches, you may be prompted to allow the BombBomb screen recorder. Go ahead and click "Allow."
Step 2: Install the screen recorder. If this is your first time opening the application, you will be prompted to download the screen recorder. (You will only need to do this once!) Click "Download it now." Once installed, refresh your browser. Or, click here to install BombBomb's screen recorder.
Important note for Mac users: You will need to allow BombBomb access to your camera and screen when the pop-up window appears before recording.
- Click the Apple icon on the top left corner of your screen and select "System Preferences."
- Next, select "Security & Privacy."
- Select the “Privacy” tab at the top. On the left hand side of the window, find Camera and Microphone. Click to allow BombBomb access to your camera and microphone.
- If you are on a Catalina operating system, scroll down to Screen Recording, and click to allow the BombBomb Screen Recorder.
Step 3: Get ready to record. Once the screen recorder application opens, you will see the recorder appear in the bottom left corner of your screen. You have a few options here:
- The Camera icon will turn your camera on and off, in case you want to show only your screen.
- The Screen icon, second from the left, will switch to show you full screen. This is a great option if you'd like to start your video recording just you and then toggle to record your screen once you've started.
- The red circle button will start and stop your recording.
- The Cancel button will close the screen recorder.
- The Settings icon will allow you to change which microphone, camera, or computer screen your recorder uses.
Step 4: Record your video. Once you've started your screen recording, you'll get a 3-second countdown. While recording, you have a few options:
- Toggle your camera off and on using the Camera icon.
- Switch your camera to full screen using the Screen icon.
- Keep track of your recording length with the timer on the right.
- Stop recording using the square red button.
If you need to move your video on screen while recording, just click your picture and drag it wherever you want it.
Remember: This will record whatever is on your screen. Be sure to put away any sensitive information!
Step 5: Save and send your recording. Once you've stopped recording, you will see a pop-up letting you know the video will be available in your original window. You can re-record your video here, or click the "Continue" button.
Go back to your original window, and you will have the same functionalities you would on any other BombBomb video to edit and send your message. Now you're ready to send your screen recording!
Important Note on Saving: Remember, if you want to use the screen recorder and save your video to use later, please record from the Videos tab or Chrome extension. In the Quick Send function, your screen recording will save ONLY if you send it to a recipient.
Keep Learning: Screen Recorder Troubleshooting
Comments
29 comments
This is going to be huge for us! Can you say "pre-recorded listing presentations"?... Thank you Bomb Bomb!
Hi Dean,
Thanks for the comment - we're so excited for everyone to use this! Please let us know how you like it!
Happy to have the screen recorder, makes it way easier as we have been using Snagit for years for this purpose. Question though - is it possible to delete your head from the shot? We may want to record the screen without people seeing us at the same time. Thanks.
Hi Lisa,
Thanks for your comment! Yes, it is absolutely possible to remove the headshot from the screen recording.
Once you open up the screen recorder, you will notice a small "X" above your headshot. If you click the "X" it will take away the camera bubble. This way, you can record your screen without having to show your face.
I hope this was helpful. Please let us know how the screen recorder works for you!
I'm having a couple of issues.
First - when screen recording there is no video in the bubble. I'm assuming that it is because the webcam is in use in Chrome, and the desktop app isn't taking priority.
Second - My monitor as a 21:9 aspect ratio, and the recorded video seems to be squishing the desktop feed to a 16:9 aspect ration.
Any suggestions on either of these?
Hi Mike,
Thanks for your comment!
These issues you're experiencing may be best solved by troubleshooting over the phone with one of our Customer Care associates, so I submitted a ticket on your behalf.
I hope we can take care of these problems so you can use the screen recorder without any hold up!
Update:
Got my questions answered by support on previous question.
For the camera issue, the resolved it by applying the new dashboard to my account.
For the aspect ratio issue, I changed the resolution to 1920 x 1080 and it looks proportional.
New Problem:
Is there a way to increase the recording quality for the screen recording? I did a test email, and upon reviewing it, the text was too small in the video size, and when I made it full screen the resolution was low, so everything was blurry/hard to read.
Hi Mike,
I'm glad you were able to get your issues resolved!
As far as the quality of the screen recording, we are looking at this problem and are hoping to have a fix out by the end of the week that will dramatically improve the quality of the video.
What is the longest video we can make with the screen recorder? I am looking for how many minutes (approx.).
Hi Janice,
Thanks for your comment! There are no length restrictions when it comes to the screen recorder - the video can be however long you want.
However, it would be a good idea to consider your internet connection as well, since this feature can only work on an internet connection. We'd hate for you to film a screen recording that was an hour long...and have it become disrupted due to shaky wi-fi or something similar. :(
I hope this was helpful!
Why is the Screen recorder option no longer available on the Chrome Extension? I swear it was there when it was first released. Also, how do you get the new dashboard? We have quite a few accounts within our company that still have the old dashboard which it sounds like is causing the Black circle on the screen share function within bomb bomb.
Hi Jill,
Thanks for your comment!
The icon for the screen recorder was there on the Chrome extension, but it was a bug - it was never working in the Chrome extension. This will be available soon, but it is not currently one of our features.
I'm sorry to hear you're having troubles with your camera on the screen recorder. I'll have someone from our Customer Care team contact you about the new dashboard.
I hope this was helpful!
I've tried the screen recorder several times now and every time the audio is fine but the video lags way behind and is in slow motion. Any suggestions on how to make this work properly?
How long before the screen recorder function is back in the chrome extension? we really prefer to send bombomb videos out that way so we can copy and paste them into our outlook. It worked as long as you hit the orange arrow on the top right corner to pop the window out.
Hi Jon,
Thanks for your comment! We're working to try and fix the lag - it seems to be an intermittent issue. Some people have severe lags, some people have small lags, and others have none at all. So we're working to try and streamline the performance and should have a fix out very soon.
Hi Jill,
We don't have a date yet on when the screen recorder will be in Chrome extension officially. However, it is being developed right now - so it should not be too long. Also, someone should be contacting you today about the issues you've been having with the screen recorder!
Hello Donna,
I have tried the screen recording option a few times now and can't seem to get it to work. It opens up and records, but never appears in the original window, when finished. Basically, when I hit stop and all - it closes up the recording window and that's it. The original window that says "do not close" never populates with the recording...
Hi Michael,
Oh no, I'm sorry to hear you've been having troubles with the screen recorder! I've created a support ticket for you and one of our Customer Care associates will be reaching out to you directly so we can fix this problem.
I'm having issues with the recorder as well. First, I had the all black screen. I am using an external camera, So I am sure it has something to do with it. Every now and again, on the Chrome extension I can get it to work. Now, my bomb bomb screen recorder is gone. When I go to open it, the part that comes up at the top of the screen that says start recording and allows you to toggle between screens is gone. I have deleted it, restarted my compute and reinstalled it and same thing. I have no idea how to fix this... Any help?
Hi Paul,
I'm so sorry you're experiencing issues with our screen recorder! I have created a support ticket for you, so someone from our Customer Care team will be reaching out to you soon.
I'm still experiencing a lag with videos using screen recorder. Is there a solution available?
Hi Jon,
Thanks for your comment! We've identified this issue and a fix will be issued by the end of the day tomorrow. I hope this helps - if, after tomorrow, you are still having issues, please contact our Customer Care associates so we can get it taken care of!
This is an awesome feature. I love the little circle with the webcam video that you can drag around. Super useful.
Question: any plans to make it so you can customize the recording area (or select one window) before beginning recording?? I use an ultrawide monitor, so a full-screen record can be a bit obnoxious for the viewer.
Hi Dave,
Thanks for your comment! We're so glad that you're enjoying the screen recorder so far! This is just wonderful news.
I've not heard of any plans to customize the recording area, but that actually sounds like a great idea. If you have a moment, I would highly recommend adding your idea to our feature request page! Here, you can submit your request and you'll be updated on the status of your idea for our product.
Hi Kelly, a quick technical question: I have everything setup and hit screen record..the additional window opens and screen recorder is loading.
The red button lower right appears, the lower left is present... but then disappears after 2 seconds.
Do you know what could cause it to dissapear? I've restarted my laptop, tried this in Edge instead of Chrome. But same results?
Solutions welcome,
Jan
Hi Jan!
Thank you for reaching out, and I would suggest uninstalling and reinstalling the screen recorder from your PC, then try reinstalling the screen recorder again. Here are some steps to help you do this:
1. Click on the search tab on the bottom left-hand side of your computer.
2. Search "Add/Remove Programs"
3. Search "BombBomb" and you should find the Screen Recorder, select that program, and click "Uninstall." You may also need to right-click on that program to remove/uninstall.
Once you uninstall the screen recorder, relaunch it from your recorder in BombBomb, and it will re-download.
If you continue to have issues after doing this, please email us at support@bombbomb.com.
Thanks!
how do i tighten my camera shot?
Hi - is the screen recorder not compatible with Chrome OS? I can't seem to get it to run?
Hi Wendy and James!
Thank you for your questions!
Wendy, at this time, there is not a way to resize or tighten the recorder box, so it would require you to readjust where you camera is placed, and move it closer if possible. I would be happy to submit this as a Feature Request for you!
James, our Screen Record is not compatible with the Chrome OS software, and Chrome Devices. The reason for this, is Chrome Book/Devices do not support .exe files, which is the file type that our Screen Recorder uses. Since they do not allow the ability to download a .exe file, it unfortunately will not work on those devices.
If you have further questions, please feel free to write us at support@bombbomb.com and we would love to help further.
Thank you!
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