How do I use the screen recorder?

Follow

Comments

24 comments

  • Avatar
    Dean Linnell

    This is going to be huge for us! Can you say "pre-recorded listing presentations"?... Thank you Bomb Bomb! 

  • Avatar
    Donna Kelly

    Hi Dean,

    Thanks for the comment - we're so excited for everyone to use this! Please let us know how you like it!

  • Avatar
    Lisa Salt

    Happy to have the screen recorder, makes it way easier as we have been using Snagit for years for this purpose.  Question though - is it possible to delete your head from the shot?  We may want to record the screen without people seeing us at the same time.  Thanks.  

  • Avatar
    Donna Kelly

    Hi Lisa,

    Thanks for your comment! Yes, it is absolutely possible to remove the headshot from the screen recording.

    Once you open up the screen recorder, you will notice a small "X" above your headshot. If you click the "X" it will take away the camera bubble. This way, you can record your screen without having to show your face.

    I hope this was helpful. Please let us know how the screen recorder works for you!

  • Avatar
    Mike Watson

    I'm having a couple of issues.

    First - when screen recording there is no video in the bubble. I'm assuming that it is because the webcam is in use in Chrome, and the desktop app isn't taking priority.

    Second - My monitor as a 21:9 aspect ratio, and the recorded video seems to be squishing the desktop feed to a 16:9 aspect ration.

    Any suggestions on either of these?

  • Avatar
    Donna Kelly

    Hi Mike,

    Thanks for your comment!

    These issues you're experiencing may be best solved by troubleshooting over the phone with one of our Customer Care associates, so I submitted a ticket on your behalf. 

    I hope we can take care of these problems so you can use the screen recorder without any hold up!

  • Avatar
    Mike Watson

    Update:
    Got my questions answered by support on previous question.
    For the camera issue, the resolved it by applying the new dashboard to my account.
    For the aspect ratio issue, I changed the resolution to 1920 x 1080 and it looks proportional.

    New Problem:
    Is there a way to increase the recording quality for the screen recording?  I did a test email, and upon reviewing it, the text was too small in the video size, and when I made  it full screen the resolution was low, so everything was blurry/hard to read.

     

  • Avatar
    Donna Kelly

    Hi Mike,

    I'm glad you were able to get your issues resolved!

    As far as the quality of the screen recording, we are looking at this problem and are hoping to have a fix out by the end of the week that will dramatically improve the quality of the video. 

  • Avatar
    Janice Ziesig

    What is the longest video we can make with the screen recorder?  I am looking for how many minutes (approx.). 

  • Avatar
    Donna Kelly

    Hi Janice,

    Thanks for your comment! There are no length restrictions when it comes to the screen recorder - the video can be however long you want.

    However, it would be a good idea to consider your internet connection as well, since this feature can only work on an internet connection. We'd hate for you to film a screen recording that was an hour long...and have it become disrupted due to shaky wi-fi or something similar. :(

    I hope this was helpful!

  • Avatar
    Jill Martin

    Why is the Screen recorder option no longer available on the Chrome Extension? I swear it was there when it was first released. Also, how do you get the new dashboard? We have quite a few accounts within our company that still have the old dashboard which it sounds like is causing the Black circle on the screen share function within bomb bomb. 

  • Avatar
    Donna Kelly

    Hi Jill,

    Thanks for your comment!

    The icon for the screen recorder was there on the Chrome extension, but it was a bug - it was never working in the Chrome extension. This will be available soon, but it is not currently one of our features.

    I'm sorry to hear you're having troubles with your camera on the screen recorder. I'll have someone from our Customer Care team contact you about the new dashboard.

    I hope this was helpful!

  • Avatar
    Jon Putt

    I've tried the screen recorder several times now and every time the audio is fine but the video lags way behind and is in slow motion.  Any suggestions on how to make this work properly?

  • Avatar
    Jill Martin

    How long before the screen recorder function is back in the chrome extension? we really prefer to send bombomb videos out that way so we can copy and paste them into our outlook. It worked as long as you hit the orange arrow on the top right corner to pop the window out. 

     

  • Avatar
    Donna Kelly

    Hi Jon,

    Thanks for your comment! We're working to try and fix the lag - it seems to be an intermittent issue. Some people have severe lags, some people have small lags, and others have none at all. So we're working to try and streamline the performance and should have a fix out very soon.

  • Avatar
    Donna Kelly

    Hi Jill,

    We don't have a date yet on when the screen recorder will be in Chrome extension officially. However, it is being developed right now - so it should not be too long. Also, someone should be contacting you today about the issues you've been having with the screen recorder!

  • Avatar
    Michael Gayda

    Hello Donna,

    I have tried the screen recording option a few times now and can't seem to get it to work.  It opens up and records, but never appears in the original window, when finished.  Basically, when I hit stop and all - it closes up the recording window and that's it.  The original window that says "do not close" never populates with the recording...

  • Avatar
    Donna Kelly

    Hi Michael,

    Oh no, I'm sorry to hear you've been having troubles with the screen recorder! I've created a support ticket for you and one of our Customer Care associates will be reaching out to you directly so we can fix this problem.

  • Avatar
    Paul Linn

    I'm having issues with the recorder as well. First, I had the all black screen. I am using an external camera, So I am sure it has something to do with it. Every now and again, on the Chrome extension I can get it to work. Now, my bomb bomb screen recorder is gone. When I go to open it, the part that comes up at the top of the screen that says start recording and allows you to toggle between screens is gone. I have deleted it, restarted my compute and reinstalled it and same thing. I have no idea how to fix this... Any help?

  • Avatar
    Donna Kelly

    Hi Paul,

    I'm so sorry you're experiencing issues with our screen recorder! I have created a support ticket for you, so someone from our Customer Care team will be reaching out to you soon.

     

  • Avatar
    Jon Putt

    I'm still experiencing a lag with videos using screen recorder.  Is there a solution available?

  • Avatar
    Donna Kelly

    Hi Jon,

    Thanks for your comment! We've identified this issue and a fix will be issued by the end of the day tomorrow. I hope this helps - if, after tomorrow, you are still having issues, please contact our Customer Care associates so we can get it taken care of!

  • Avatar
    Dave Crenshaw

    This is an awesome feature. I love the little circle with the webcam video that you can drag around. Super useful.

    Question: any plans to make it so you can customize the recording area (or select one window) before beginning recording?? I use an ultrawide monitor, so a full-screen record can be a bit obnoxious for the viewer. 

  • Avatar
    Donna Kelly

    Hi Dave,

    Thanks for your comment! We're so glad that you're enjoying the screen recorder so far! This is just wonderful news.

    I've not heard of any plans to customize the recording area, but that actually sounds like a great idea. If you have a moment, I would highly recommend adding your idea to our feature request page! Here, you can submit your request and you'll be updated on the status of your idea for our product.

Please sign in to leave a comment.

Chat with Us

8am - 5pm mst | M-F

email a question

We'll answer asap!

8am - 5pm mst | M-F