When you're trying to explain how to do something, it's often easier to show someone than to tell them. When you're trying to display on-screen activity, this can be difficult — especially if you're trying to be personable with video. With BombBomb's screen recorder, you can record your screen (and yourself!) while helping someone navigate somewhere on the computer such as your website, an online form, etc.
You can access the desktop screen recorder from within the BombBomb application, using the BombBomb Quick Send, while in Gmail, or from a CRM we integrate with. Once you're finished filming, your screen recording behaves just like a normal BombBomb video would and it is accessible through your BombBomb library. Text it, email it, use it in your CRM integrated with BombBomb...the sky's the limit.
***Note: if you want to use the screen recorder and save your video to use later, please record from the Videos tab. In the Quick Send, your screen recording will save ONLY if you send it to a recipient. Otherwise, you will lose your recording.)
Here are the step-by-step instructions:
You can use the screen recorder anywhere you can access the regular BombBomb recorder. To start, open up any source where you have the BombBomb recorder (here, we're using the Quick Send inside the BombBomb application). In the bottom left corner of the recorder, you will now see a Screen Record icon. Click this icon to open up the screen recorder. (Note: if you want to use the screen recorder and save your video to use later, please record from the Videos tab. In the Quick Send, your screen recording will save ONLY if you send it to a recipient. Otherwise, you will lose your recording.)
This will open up the screen recorder application. Click the "BombBombinstaller.pkg" link your first time downloading the application (you will not need to click this after the first installation). The application will begin downloading. If you happen to see a pop-up requesting the download, go ahead and allow the download to proceed.
Once the screen recorder application opens, you will see the camera bubble appear in the bottom left corner of your screen. This is so you can be visible while showing someone around your screen. If you'd like to film without the camera bubble, click the "X" in the upper left of the bubble. If you have an external camera and a laptop/computer camera, the camera used in the screen recorder will use whichever camera you have set as your default in BombBomb. You can always change which camera/microphone you're using by clicking "Settings" on the screen recorder menu.
You will also see a toolbar underneath the camera bubble. The first icon is the "camera mode," where you can switch from recording your screen to closing the screen and recording your face just from your camera (this can be done during recording, too!). The second icon is the "stop" button to stop your recording. All the way on the right of the toolbar is the timer for your recording.
If you're using two screens, you can choose which screen you'd like to record by clicking the "Settings" icon in the screen recorder banner. From here, you can select which screen you'd like to record on and then click the "Okay" button. This will save as your default screen to record from until you decide to change it.
To start recording your screen, click the red "Start Recording" button. You will get a countdown from 3 and the recording will start. (Remember, this will record whatever is on your screen. Be sure to put away any sensitive information that you may not want your intended recipient seeing.)
Once the recording begins, you will see a blinking red light next to the timer showing that a recording is in progress. You can also move your camera bubble around the screen as you record. To do this, just click your picture bubble and drag it to wherever you want it on screen. The toolbar will follow it.
Once you're finished with your recording, click the "Stop" button on your toolbar.
You will receive a pop-up after ending your recording letting you know that the video will be available in your original window. Click the "Okay, thanks!" button.
In your original window, the video of your screen recording will populate the video placeholder in your email. For the video, you have the same functionality that you do with a normal BombBomb video - you can re-record, play back your recording, or change the thumbnail. Now you can send off your screen recording!
Comments
26 comments
This is going to be huge for us! Can you say "pre-recorded listing presentations"?... Thank you Bomb Bomb!
Hi Dean,
Thanks for the comment - we're so excited for everyone to use this! Please let us know how you like it!
Happy to have the screen recorder, makes it way easier as we have been using Snagit for years for this purpose. Question though - is it possible to delete your head from the shot? We may want to record the screen without people seeing us at the same time. Thanks.
Hi Lisa,
Thanks for your comment! Yes, it is absolutely possible to remove the headshot from the screen recording.
Once you open up the screen recorder, you will notice a small "X" above your headshot. If you click the "X" it will take away the camera bubble. This way, you can record your screen without having to show your face.
I hope this was helpful. Please let us know how the screen recorder works for you!
I'm having a couple of issues.
First - when screen recording there is no video in the bubble. I'm assuming that it is because the webcam is in use in Chrome, and the desktop app isn't taking priority.
Second - My monitor as a 21:9 aspect ratio, and the recorded video seems to be squishing the desktop feed to a 16:9 aspect ration.
Any suggestions on either of these?
Hi Mike,
Thanks for your comment!
These issues you're experiencing may be best solved by troubleshooting over the phone with one of our Customer Care associates, so I submitted a ticket on your behalf.
I hope we can take care of these problems so you can use the screen recorder without any hold up!
Update:
Got my questions answered by support on previous question.
For the camera issue, the resolved it by applying the new dashboard to my account.
For the aspect ratio issue, I changed the resolution to 1920 x 1080 and it looks proportional.
New Problem:
Is there a way to increase the recording quality for the screen recording? I did a test email, and upon reviewing it, the text was too small in the video size, and when I made it full screen the resolution was low, so everything was blurry/hard to read.
Hi Mike,
I'm glad you were able to get your issues resolved!
As far as the quality of the screen recording, we are looking at this problem and are hoping to have a fix out by the end of the week that will dramatically improve the quality of the video.
What is the longest video we can make with the screen recorder? I am looking for how many minutes (approx.).
Hi Janice,
Thanks for your comment! There are no length restrictions when it comes to the screen recorder - the video can be however long you want.
However, it would be a good idea to consider your internet connection as well, since this feature can only work on an internet connection. We'd hate for you to film a screen recording that was an hour long...and have it become disrupted due to shaky wi-fi or something similar. :(
I hope this was helpful!
Why is the Screen recorder option no longer available on the Chrome Extension? I swear it was there when it was first released. Also, how do you get the new dashboard? We have quite a few accounts within our company that still have the old dashboard which it sounds like is causing the Black circle on the screen share function within bomb bomb.
Hi Jill,
Thanks for your comment!
The icon for the screen recorder was there on the Chrome extension, but it was a bug - it was never working in the Chrome extension. This will be available soon, but it is not currently one of our features.
I'm sorry to hear you're having troubles with your camera on the screen recorder. I'll have someone from our Customer Care team contact you about the new dashboard.
I hope this was helpful!
I've tried the screen recorder several times now and every time the audio is fine but the video lags way behind and is in slow motion. Any suggestions on how to make this work properly?
How long before the screen recorder function is back in the chrome extension? we really prefer to send bombomb videos out that way so we can copy and paste them into our outlook. It worked as long as you hit the orange arrow on the top right corner to pop the window out.
Hi Jon,
Thanks for your comment! We're working to try and fix the lag - it seems to be an intermittent issue. Some people have severe lags, some people have small lags, and others have none at all. So we're working to try and streamline the performance and should have a fix out very soon.
Hi Jill,
We don't have a date yet on when the screen recorder will be in Chrome extension officially. However, it is being developed right now - so it should not be too long. Also, someone should be contacting you today about the issues you've been having with the screen recorder!
Hello Donna,
I have tried the screen recording option a few times now and can't seem to get it to work. It opens up and records, but never appears in the original window, when finished. Basically, when I hit stop and all - it closes up the recording window and that's it. The original window that says "do not close" never populates with the recording...
Hi Michael,
Oh no, I'm sorry to hear you've been having troubles with the screen recorder! I've created a support ticket for you and one of our Customer Care associates will be reaching out to you directly so we can fix this problem.
I'm having issues with the recorder as well. First, I had the all black screen. I am using an external camera, So I am sure it has something to do with it. Every now and again, on the Chrome extension I can get it to work. Now, my bomb bomb screen recorder is gone. When I go to open it, the part that comes up at the top of the screen that says start recording and allows you to toggle between screens is gone. I have deleted it, restarted my compute and reinstalled it and same thing. I have no idea how to fix this... Any help?
Hi Paul,
I'm so sorry you're experiencing issues with our screen recorder! I have created a support ticket for you, so someone from our Customer Care team will be reaching out to you soon.
I'm still experiencing a lag with videos using screen recorder. Is there a solution available?
Hi Jon,
Thanks for your comment! We've identified this issue and a fix will be issued by the end of the day tomorrow. I hope this helps - if, after tomorrow, you are still having issues, please contact our Customer Care associates so we can get it taken care of!
This is an awesome feature. I love the little circle with the webcam video that you can drag around. Super useful.
Question: any plans to make it so you can customize the recording area (or select one window) before beginning recording?? I use an ultrawide monitor, so a full-screen record can be a bit obnoxious for the viewer.
Hi Dave,
Thanks for your comment! We're so glad that you're enjoying the screen recorder so far! This is just wonderful news.
I've not heard of any plans to customize the recording area, but that actually sounds like a great idea. If you have a moment, I would highly recommend adding your idea to our feature request page! Here, you can submit your request and you'll be updated on the status of your idea for our product.
Hi Kelly, a quick technical question: I have everything setup and hit screen record..the additional window opens and screen recorder is loading.
The red button lower right appears, the lower left is present... but then disappears after 2 seconds.
Do you know what could cause it to dissapear? I've restarted my laptop, tried this in Edge instead of Chrome. But same results?
Solutions welcome,
Jan
Hi Jan!
Thank you for reaching out, and I would suggest uninstalling and reinstalling the screen recorder from your PC, then try reinstalling the screen recorder again. Here are some steps to help you do this:
1. Click on the search tab on the bottom left-hand side of your computer.
2. Search "Add/Remove Programs"
3. Search "BombBomb" and you should find the Screen Recorder, select that program, and click "Uninstall." You may also need to right-click on that program to remove/uninstall.
Once you uninstall the screen recorder, relaunch it from your recorder in BombBomb, and it will re-download.
If you continue to have issues after doing this, please email us at support@bombbomb.com.
Thanks!
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