Understanding your Gmail tracking feed

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    Robert Ed. Werner

    I love the gmail tracking feature.  I found this video because I wanted to see if there is any way to see a list of activity on an email.  I was happy to see that one can click the "track" icon for a particular email, as demonstrated in the video, but all that does in my account is close the menu.  I've tried numerous emails and get the same result.

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    David Brown

    Hi Robert!

    Thank you for your post and question. We would be happy to look into this further if you would not mind giving us a call at 719-259-5105. 

    The Track button will only show you more information if there has been more than just "Open" activity on an email. When an email has been opened, the video played, and/or a link clicked on in the email, then all those indicators will show up in a list when you click Track.

    Please give us a call and we would be happy to help!

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