How do I troubleshoot the Chrome extension?

You’ve added the BombBomb Chrome extension to your Gmail account and you're ready to send out a personalized video and check on your tracking, but something isn’t right. The extension just won’t work. So what do you do?

Below are some troubleshooting steps you can take if things go awry with your Chrome extension.

 
Uninstall and reinstall the extension

To uninstall and reinstall the Chrome extension you will want to click on the icon with three vertically stacked dots in the upper right corner of Chrome.






Hover over “More Tools” and select the “Extensions” option

Find BombBomb and select “Remove”




 
Once removed, you will want to reinstall the extension by going to the Chrome Web Store here, search for BombBomb, and select “Add Extension”.


After adding the extension, go back into your Gmail account and refresh the page. From here, you will see that BombBomb has been added back into your Gmail and it will ask you to log back in.

Check for competing extensions

Similar to the BombBomb extension, other extensions in Chrome will require access to some of the same features as BombBomb. Whether they are accessing the camera or tracking, extensions will compete with each other and sometimes malfunction.

If you see other extensions are installed on your Chrome browser that would affect BombBomb, you will want to turn them off. Follow the steps below:

• Click on the icon with three vertically stacked dots in the upper right corner of Chrome
• Hover over “More Tools” and select the “Extensions” option
• Toggle off each extension in the bottom right corner

Make sure your Chrome browser is updated

If Chrome is outdated, you will see an arrow icon in the top right corner of the browser. Click on this icon and select “Update Google Chrome”.






Select “Relaunch Chrome” to complete the update.

Check if the camera permissions are set

If the camera is not working in your extension, you will want to make sure the permissions are set in BombBomb first. To do this, you can follow along with our Knowledge Base article here.

After completing the steps above and you are still experiencing issues with the extension, give us a call for further assistance at support@bombbomb.com.