Troubleshooting the Screen Recorder

If you're attempting to use the screen recorder but keep running into issues, here are a few fixes to try.

Jump to: Mac users 

If you're on a Windows computer, update your drivers. 

Our screen recorder may not function correctly if your computer's graphic card driver is not up to date. Don't worry — this isn't a complicated issue, and you can fix it within a matter of minutes!  

To learn the simple process for updating your graphic card, check out this video or read the step-by-step instructions below!

If you prefer to read, here's a step by step:

Step 1: Select the "Start" button, type "Device Manager," and select the "Device Manager" option from the list of results. (Alternatively, you can right-click on the Start button and select "Device Manager.")

Step 2: Find the "Display Adapters" category and click the icon next to it to expand. 

Step 3: Right-click on the "Graphics" option (the actual option may vary depending on what type of PC you operate on) and click the "Update Drivers" option. Refresh your browser once finished and try your screen recorder again. 

Step 4: If this doesn't solve your problem, try uninstalling and reinstalling the BombBomb Screen Recorder. 

• Navigate to Add or Remove Programs on your PC
• Click on the BombBomb Screen Recorder and click "Uninstall."
• Click here to reinstall the BombBomb Screen Recorder

If you are still running into problems with your screen recorder, please contact our Customer Care team at support@bombbomb.com.

If you're on a Mac, check your privacy settings. 

The macOS Catalina (10.15) has permission settings for screen recording. Here are the steps to allow the BombBomb Screen Recorder:

Step 1: Click the Apple icon on the top left corner of your screen. Select "System Preferences." Next, select "Security & Privacy."

Step 2: Select the “Privacy” tab at the top. Click on Screen Recording to the left and put a check mark next to BombBomb Screen Recorder.

Step 3: If this doesn't solve your problem, try uninstalling and reinstalling the BombBomb Screen Recorder. 

• Open your Finder window and click on the Applications folder on the left side.
• Drag the BombBomb Screen Recorder icon to the Trash.
• Empty the Trash.
• Click here to reinstall the BombBomb Screen Recorder

If you are still running into problems with your screen recorder, please contact our Customer Care team at support@bombbomb.com.