As you know, tracking email opens, clicks, and plays is an awesome feature in BombBomb and can be a game changer for any business! Now you can also see what percent of your video is being watched. But you might notice that the tracking says, "Viewer: Someone." You are probably asking yourself who "someone" is.
"Someone" simply means that the video was sent through a different email provider than BombBomb, such as Outlook or one of your CRM's. Or it might have been watched outside of an email where we can't determine the viewer, such as Slack, Facebook, or other social media sites. While BombBomb recognizes the play, we cannot see who has played the video, and thus will display "someone."