As you know, tracking email opens, clicks, and plays is an awesome feature in BombBomb and can be a game changer for any business! Now you can also see what percent of your video is being watched, but you notice that the tracking displays "Viewer: Someone". You are probably asking yourself who "someone" is.
"Someone" simply means that the video sent was sent through a different email provider than BombBomb, such as Outlook or one of your CRM's or was watched outside of an email where we can't determine the viewer, such as LinkedIn, Slack, Facebook or other social media sites. BombBomb recognizes the play, however, cannot see who has played the video and will display "someone".