Our goal at BombBomb is to help guide you to success using video messaging. We’ve put a lot of resources in place to help you, as well as various support options for when you get stuck.
Depending on your subscription level, there are different customer service options available:
All subscription levels receive access to our Help Center, with hundreds of up-to-date and easy-to-read articles. Visit the Help Center.
You can also access the Help Center at any time from your account by hovering over your name in the upper right corner and clicking “Support.”
All subscription levels can contact us for help at firstname.lastname@example.org.
Live chat and phone support
Depending on your subscription level, you may also have access to live chat and/or phone support.
Pro Tip: One of the fastest ways to hear back from our Customer Success team is with live chat!
To access these support options from your BombBomb account, click the “Help” button in the lower-right corner of your screen.
You’ll see a chat box. You can enter your question here to receive help article suggestions or click “Get in touch.” (The “Get in touch” button pops up a few seconds after you open this box.)
When you click “Get in touch,” you’ll see the support options available to your subscription level. When you request a callback, you can enter your phone number to be called back, or you can access our phone number to give us a call at your convenience.
Additional Learning Resources
We want to provide our customers with all the guidance they need to become truly successful with video messaging. Check out some of the additional learning resources available to you:
- BombBomb Academy: Watch on-demand, self-paced video courses. In your BombBomb account, hover over your name in the top right corner and click “BombBomb Academy.”
- BombBomb Use Cases: See examples of how to use video from people just like you.
- Webinars: Watch our webinars for email marketing tips, video fundamentals, and more.
- BombBomb Blog: Read articles to learn how to build relationships through video and best practices on using BombBomb’s software.