Getting started: Your account and dashboard overview

Hey there, and welcome to your BombBomb account! This video and article will give you a brief overview of your account upon first logging in so you can get moving as fast as possible. 

Login: To log into your BombBomb account, head to www.bombbomb.com and click "Login" in the upper right corner. Fill in the fields with your login information. If you forgot your password, you can always click the "Forgot Password?" link to send yourself a reset password email.

Dashboard

Upon first logging in, you'll see the BombBomb Dashboard where you can access all BombBomb has to offer. 

Profile and Account Settings: When you hover over your name in the top right corner you can access your profile information and account settings. Keep reading below to find what features you can access here. 

• Edit My Profile: To edit your profile, click the "Edit My Profile" button. This is where you fill out your contact information, which will populate your email signature and ensure you're compliant with CAN-SPAM laws. You can change information in certain sections by switching tabs. Learn more. 
• Subscription: By clicking "Subscription," you can find information on your current BombBomb subscription. Here, you can update your billing information and upgrade your subscription level if you choose. 
• Support: The "Support" section is going to be one of your best resources for getting help with your BombBomb account. You can read support articles, watch video tutorials, or search for answers to your questions here.
• Notifications: Under "Notifications," you can toggle on or off your email notifications for video plays, likes, and comments. 
• Integrations: By clicking "Integrations," you can find information about all our integration partners. You can go here to get started setting up integrations for featured platforms, or to get our API key if you'd like to create your own integration set-up.
• Add-Ons: Click "Add-Ons" to see or purchase additional services we offer, such as customized email design or whitelabeling to remove BombBomb branding from your emails.
• BombBomb Academy: Click this to access your on-demand learning hub with free, self-paced courses!

Quick Send: You can send a Quick Send email by clicking the red circle on the top right of your screen or with the red box on the left. With Quick Send, you can quickly send a video email without having to build an entirely new email. The sender includes a placeholder for a video you can record, choices of email templates, and the option to add additional text. Learn how to create a Quick Send email. 

Add Contacts: In the middle of your Dashboard, you'll see where you can add contacts. When you click here, you will get the contact uploader pop-up, which will allow you to add a .csv file, a group of contacts, or an individual contact. This section also shows you the total number of contacts in your BombBomb account. Learn how to add contacts.

Build a Campaign: Underneath the contact section, you will see "Build a Campaign." This will take you to the Email Composer to create a brand new email. You can also see your email statistics right underneath: emails sent, total opens, and total video plays. Learn how to create and send an email.

Tracking: On the right, you'll see your tracking feed. This tracks your videos and emails sent from any location, including your BombBomb account, the Quick Send, mobile app, and the Chrome extension. This feed shows your most recent email opens and links clicks. It also shows video views, likes, and comments, along with how much of the video was watched. You can search for a video or email using the Search field or using the filter to the right of the Search field. You can also learn more about an individual video's statistics by clicking "View All Engagement." Learn more about email tracking and video tracking. 

Common Questions: On your dashboard, you can also find answers to common questions for each section. You'll notice question marks underneath each section. When clicked, they will bring up a list of the most common questions related to that section. This is extremely helpful if you're trying to understand more about video email and the best ways to use it!

Dashboard tabs

At the top of your account, you'll see the various tabs where you can access all your features. 

Contacts: At the Contacts tab, you can add, delete, manage, and organize the contacts that you send emails and videos to. This is also where you can create contact lists to make sending easier. Learn more.

Emails: The Emails tab stores all of your emails and any emails you've previously sent. You can create a brand new customized email from scratch, or edit and re-use an email you've already sent. Learn more. 

Videos: In the Videos tab, you can record new videos, upload previously recorded videos, edit thumbnail images, and more. Any video you record using BombBomb or the BombBomb mobile app will live here. Learn more.