If you run into issues while using our mobile app, such as your video library being empty or videos being stuck in processing, most likely it can be fixed in one simple step — logging out and back in.
When we release a new app update, there can be an initial issue with the sign-in process, which is often why your video is not uploading or you might be seeing issues with your video screen.
Note: If your videos are not uploading, it could also be due to internet speed. Check out this article to learn more.
Here are the easy steps to log out and back in.
Step 1: Click on the Gear icon on the bottom left of your screen.
Step 2: Click "Sign Out" at the top of your screen.
Step 3: Once you are logged out, you will be redirected to the login screen. Log in to your account. Once have signed back into the app, your video library should be up to date and your videos will be completing the processing stage.
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