We’re so excited your team is getting started using video messaging! We know it’s going to rehumanize the way you do business.
If you’re a Team Admin for a large team (20+), there are just a few things to do before sending videos.
Setting up custom DKIM
DomainKeys Identified Mail (DKIM) is an email authentication method that allows your email recipients to check that your message actually came from you — and isn’t spam. BombBomb sends emails on your behalf, but that can appear like it’s coming from a third party, depending on how your internal security is set up. This can increase the likelihood of hitting a spam folder, and we want to ensure this never happens.
By setting up a custom DKIM, your emails sent from our mail servers at app.bombbomb.com will look like they’re coming directly from you.
Here’s what will happen: Your Onboarding Manager will work with you to determine if you want DKIM set up. If so, you will get an email from firstname.lastname@example.org, letting you know the DNS entries that you, your server admin, or your IT team will need to make. (Simply put, DNS entries will allow BombBomb to send on your behalf, directly, not as a third party.)
Once this is done, let us know and we’ll double check to make sure everything is correct and finalize it on our end.
Whitelisting BombBomb URLs
Whitelisting BombBomb URLs ensures that your team is able to receive any communications we send you. All you need to do is send this list of URLs to your IT team and ask them to be whitelisted.
Whitelisting Screen Recorder URLs
If your company has a VPN, you’ll also need to whitelist the URLs that BombBomb’s Screen Recorder uses.
Our Screen Recorder is a separate installable item that communicates with BombBomb. When a VPN is in place, the Screen Recorder will work, but it won’t be able to communicate back to us.
All you need to do is send the below list of URLs to your IT team and ask them to be whitelisted:
- https://desktop.bombbomb.io/* — Screen Recorder communication to/from the web app
- wss://scribe2.bombbomb.com/* — Uploads video over a live connection
- https://scribe2.bombbomb.com/* — https portion of the live connection
- https://metro.bombbomb.io/* — Sends BombBomb basic info about the usage for certain features
- https://lumberjack.bombbomb.io/ — Sends BombBomb diagnostic info for errors etc