At BombBomb, we aim to make your video messaging experience seamless, secure, and effective. Below are answers to some frequently asked questions about specific features within BombBomb Engage to help you make the most of your tools.

Can I record a video directly in Engage?

Yes! BombBomb Engage offers a built-in video recorder that allows you to quickly capture and send video messages without leaving the platform. Just click the red “Record” button on the video tab, and you’re ready to go.

🗣️ Tip: For best results, use Google Chrome and ensure you’ve granted camera and microphone permissions.

Can I upload a video instead of recording one?

Absolutely. If you’ve already recorded a video, you can upload it directly into Engage. Just go to the Videos tab, click Upload, and select the file from your device. Engage supports MP4 and MOV formats under 1GB.

How many videos can I store in my library?

There is no hard limit on the number of videos you can store in your BombBomb library, but performance may vary depending on the volume. We recommend keeping your library organized by archiving outdated videos and using tags for easy searching.

Are videos recorded in Engage secure?

Yes, videos recorded or uploaded in Engage are stored securely using industry-standard encryption protocols. Your content is only accessible to you and those you choose to share it with.

Can I track who watches my videos?

Yes, video tracking is one of Engage’s core features. You can see who viewed your video, how many times, and if they clicked on any included links. Just check your “Tracking” tab for engagement metrics.

Can I reuse a video for multiple contacts or campaigns?

Definitely! Videos stored in your library can be inserted into any email, sequence, or campaign. This allows you to create evergreen video content like introductions, thank you's, and product demos that can be reused across different touch-points.

Does Engage support screen recording?

Yes. Engage offers a screen recording feature that allows you to record your screen and camera simultaneously—great for tutorials or walkthroughs. Select the Screen + Cam option before you begin recording.

Why isn’t my camera or mic working?

If your camera or microphone isn’t working:

• Make sure no other app is using your camera or mic.

• Check your browser settings and ensure permissions are granted.

• Restart your browser or computer.

• If the problem persists, consult our troubleshooting guide or reach out to support.

Can I download my videos?

Yes. You can download any video from your library by clicking the Options menu next to the video and selecting Download.

Is there a mobile app I can use for recording?

Yes! The BombBomb mobile app is available for iOS and Android. You can record, upload, and send videos on the go—perfect for field sales, real estate walkthroughs, or quick updates.