Autoplay/page where prospect views video



  • Avatar
    David Brown

    Hi Jonathan!

    Thank you for your post and your request. If the video is clicked on from within the email inbox, then the video will play automatically. Due to certain restraints with how the landing pages work, the videos will not play if it is clicked on from the external link, but we definitely know this is a desired feature to be improved.

    If we are ever able to implement this feature, we will be sure to let you know.

    Thank you again, and please let us know if we can be of further assistance!

  • Avatar
    Meg Mckee

    Hi, David,

    Is it possible for the video to start playing as soon as the email is opened, without clicking on the video?

  • Avatar
    David Brown

    Hi Meg!

    Thank you for your follow up question. Because the majority of inboxes do not support the ability for a video to play in the inbox directly, we have to use the landing page functionality so that it will work across all platforms. 

    If a larger percentage of the industry supported video plays in the inbox, then perhaps some day we will be able to do that!

    Please let us know if you have any other questions by emailing

    Thank you!

Please sign in to leave a comment.