FAQs

Data Security FAQs

How does BombBomb protect my videos and personal data?

At BombBomb, your data security is a top priority. We use a variety of industry-standard technologies and protocols to safeguard your content, including:

  • Data Encryption: All customer data is encrypted at rest (AES-256) and in transit (TLS 1.2+). Encryption is applied to databases, backups, and file storage.

  • Secure Storage: Videos and associated metadata are stored in secure cloud environments with robust access controls.

  • Access Management: Only authorized personnel can access user data, and role-based permissions ensure minimal and appropriate access.

Is my video content shared or sold?

No. BombBomb does not sell, rent, or share your video content or personal data with third-party marketers. Your content belongs to you, and we respect your privacy.

Can I delete my videos permanently?

Yes. You can delete any of your videos at any time from your BombBomb account. Once deleted, the video is permanently removed from our system and cannot be recovered. 

You can also put in a formalized data deletion request to have all of your associated data removed. 

To exercise your right to have your data removed from our system, please send a request via email to the BombBomb Compliance Team at forgetme@bombbomb.com. We will delete that data within 30 days after confirmation.

Visit https://bombbomb.com/privacy/ for more information.

Where is my data stored?

All user data and video content are stored on servers located in the United States, in secure, SOC 2 Type II-compliant data centers operated by trusted cloud providers.

Is BombBomb compliant with data protection regulations?

Yes. BombBomb is committed to compliance with all relevant data privacy laws, including:

  • GDPR (General Data Protection Regulation) for EU residents

  • CCPA (California Consumer Privacy Act)

  • CAN-SPAM and CASL for email marketing practices

We offer tools and processes to support customer compliance, such as data access, deletion requests, and consent tracking.

How can I report a security concern?

If you believe your BombBomb account has been compromised, or if you have any concerns regarding the security or handling of your data, please let us know immediately. You can report your concerns by submitting a form at: https://bombbomb.com/reporting/

Questions, comments, concerns? Contact us here.

Happy sending! 🚀