Overview

If your organization requires official documentation from BombBomb for vendor onboarding or due diligence—such as a SOC 2 Report, New Customer NDA, or a Security Questionnaire—this article outlines how to make that request through your BombBomb Representative. Providing clear and complete details ensures our team can respond promptly to meet your security or procurement deadlines.

Who This Applies To

✅ Account Role: Admins
✅ Plan Type: Core, Core + Copilot, Enterprise
✅ Account Type: Managed, Self-Service

Step-by-Step Instructions

1. Reach Out to Your BombBomb Representative
   Contact your Customer Success Manager, Account Executive, or primary BombBomb point of contact.

   🗣️ Not sure who that is?
   Email support@bombbomb.com and we’ll connect you to the right person.

2. Provide the Following Required Information
   To ensure fast processing, include all of the following in your request:

   • Customer Contact Name (Your name or point of contact at your company)

   • Company Name (Full legal name of your organization)

   • Type of Documentation Requested
     (e.g., NDA, Security Questionnaire, SOC 2 Report, etc.)

   • Date Needed By

   • Any Additional Details
     (e.g., preferred format, instructions for form completion, urgency)

3. Your BombBomb Representative Will Submit the Request Internally
   Once they receive your information, your rep will submit the request to our Security team for processing.

4. Turnaround Time
   The BombBomb Security team reviews and begins working on requests within 3 business days. If we need clarification or additional documentation, we’ll reach out directly.

Email Template for Customers

To make this easy, here’s a template you can copy and send to your BombBomb contact:

Hi [BombBomb Representative Name],

I’m reaching out to request official compliance documentation on behalf of our organization.

**Request Type:** [e.g., NDA / SOC 2 Report / Security Questionnaire / Other]
**Customer Name:** [Your Name]
**Company Name:** [Your Company Name]
**Date Needed By:** [MM/DD/YYYY]
**Additional Details:** [Optional – any specific compliance requirements, urgency, format requests]

Please let me know if you need anything else from our side.

Thank you,
[Your Full Name]
[Your Job Title]
[Your Email Address]

🗣️ Tip: You can attach any documents (like a blank security questionnaire) directly to this email.

FAQs / Common Issues

What if I don’t have a BombBomb representative?
Email support@bombbomb.com and we’ll route your request to the correct person.

Can I send the request directly to the Security team?
No — all requests must go through your BombBomb Representative so we can track, verify, and prioritize appropriately.