Overview
If your organization requires official documentation from BombBomb for vendor onboarding or due diligence — such as a SOC 2 Report, NDA, or completed Security Questionnaire — this article explains how to submit that request through your BombBomb Representative.
Who this applies to: Admins
Plan requirement: Core, Core + Copilot, Enterprise
How to Submit a Request
Step 1: Contact your BombBomb Representative
Reach out to your Customer Success Manager, Account Executive, or primary BombBomb point of contact.
Not sure who that is? Email support@bombbomb.com and we'll connect you to the right person.
Step 2: Include the following information in your request
To ensure fast processing, include all of the following:
- Your name and the name of your company (full legal name)
- The type of documentation requested (e.g., NDA, SOC 2 Report, Security Questionnaire)
- The date you need it by
- Any additional details, such as preferred format, form completion instructions, or urgency
If you have a blank questionnaire or other documents to attach, include them with your initial message.
Step 3: Your representative submits the request internally
Once your rep receives your information, they'll route the request to BombBomb's Security team for processing.
Step 4: Expect a response within 3 business days
The Security team begins working on requests within 3 business days. If clarification or additional information is needed, they'll reach out directly.
Email Template
Copy and send this to your BombBomb representative to get your request started quickly:
Hi [BombBomb Representative Name],
I'm reaching out to request official compliance documentation on behalf of our organization.
Request Type: [NDA / SOC 2 Report / Security Questionnaire / Other] Customer Name: [Your Name] Company Name: [Your Company Name] Date Needed By: [MM/DD/YYYY] Additional Details: [Any specific requirements, urgency, or format preferences]
Please let me know if you need anything else from our side.
[Your Full Name] [Your Job Title] [Your Email Address]
Frequently Asked Questions
What if I don't have a BombBomb representative? Email support@bombbomb.com and we'll route your request to the correct person.
Can I send the request directly to the Security team? No. All requests must go through your BombBomb Representative so they can be tracked, verified, and prioritized appropriately.
What types of documentation can I request? Common requests include SOC 2 Reports, NDAs, and completed Security Questionnaires. If you need something not listed here, include it in the Additional Details field and your representative will confirm whether it can be fulfilled.