Overview

This article explains how closed captions and transcripts work in BombBomb Engage, including how viewers can toggle captions on/off and how senders can ensure their videos include accurate, accessible text. These features enhance the viewer experience, especially for those with hearing impairments or who prefer to watch videos with the sound off.

Who This Applies To

✅ Audience Type: All Users (Senders & Viewers)
✅ Plan Type: Core, Core + Copilot, Enterprise

Step-by-Step Instructions

For Viewers

1. Open the Video Player Page

Click the BombBomb video link or thumbnail to view the video on its player page.

2. Toggle Closed Captions On or Off

Click the “CC” icon in the lower-right corner of the video player to turn captions on or off.

3. Read the Transcript (If Provided)

If the sender has enabled the Transcript setting, a full text transcript will appear to the right of the video.

For Senders

Enable Captions for a Video

Navigate to the Account Settings option on your side navigation bar.

Select the Permissions tab.

Toggle on/off Video Captions.

FAQs / Common Issues

Q: Why doesn’t the CC button show up for my video?
A: The video’s sender must enable captions in their video settings. If captions are off, viewers won’t see the CC icon.

Q: Can I download the transcript?
A: Not currently. Transcripts are viewable on the player page but are not available for download.

Q: Are captions available in other languages?
A: Captions are generated in English only at this time.