Browser Settings for Best Performance

To get the best experience using BombBomb Engage’s recording tools, it’s important to have your browser set up correctly. This guide walks you through the optimal settings for Google Chrome and Microsoft Edge to ensure smooth recording, high-quality playback, and proper access to your camera and microphone.

Recommended Browsers

For the best performance and compatibility with BombBomb Engage, we recommend using the latest version of Google Chrome or Microsoft Edge. These browsers offer the most seamless recording and playback experience.

General Browser Settings

Regardless of the browser, make sure the following settings are configured:

• Allow Camera and Microphone Access

  • When prompted, select Allow to give BombBomb permission to use your camera and microphone.

  • You can manage this setting in your browser’s site settings or preferences.

🗣️ Note: If your browser is blocking camera/mic access, you might see a camera not found error in the recorder.

• Disable Pop-Up Blockers (for BombBomb)

  • Some features (like previews or uploading tools) may use pop-ups.

  • Whitelist or allow pop-ups for app.bombbomb.com.

• Clear Cache and Cookies Regularly

  • A build-up of cache data can interfere with performance.

  • Clear your cache periodically to ensure smooth operation.

• Keep Your Browser Updated

  • Always use the latest version to benefit from security updates and performance improvements.

Enable Hardware Acceleration

Hardware acceleration improves video performance and helps prevent recording glitches.

To enable in Chrome/Edge:

• Go to: chrome://settings/system (same in Edge: edge://settings/system)

• Turn On the toggle for Use hardware acceleration when available

• Restart your browser.

Close Unused Tabs & Apps

Having too many open tabs or background apps can cause your camera to lag or your audio to fall out of sync.

• Close any unnecessary browser tabs.

• Exit video-heavy apps like Zoom, Teams, or other camera-using software before recording.

Check for Browser Updates

Running the latest browser version ensures you have the latest performance and security improvements.

To update Chrome/Edge:

• Click the three-dot menu > Help > About Google Chrome (or Edge).

• If an update is available, it will download automatically.

• Restart your browser to apply changes.

Use a Stable Internet Connection

Recording performance is directly tied to your internet quality.

For best results:

• Use a wired Ethernet connection if possible.

• Or, ensure you're close to a strong Wi-Fi signal.

• Avoid large uploads or downloads while recording.

Optional: Clear Cache if Issues Persist

If you’re still running into issues:

• Go to chrome://settings/clearBrowserData

• Choose "Cached images and files"

• Time range: Last 7 days

• Click Clear data

• Refresh BombBomb Engage and try again.

Still Having Trouble?

If you're still experiencing performance issues:

• Double-check that no other browser tabs or programs are using your camera or mic.

• Try restarting your computer.

• Reach out to BombBomb Support for additional help.