If you're having trouble launching the BombBomb recorder or seeing it appear in a new window or tab, a pop-up blocker may be the reason. Many browsers block pop-ups by default, and since BombBomb’s recorder uses a pop-up window, you’ll need to make sure it's allowed to open.

Here’s how to manage pop-up blocker settings in your browser so you can record with ease.

 Common Signs a Pop-up Blocker is Interfering:

• Clicking Record doesn’t open the recorder window.

• You see a quick flash on the screen, but nothing opens.

• You receive a browser notification about a blocked pop-up.

How to Allow Pop-Ups in Popular Browsers

Chrome

1. Click the lock icon next to the URL bar.

2. Select Site settings.

3. Scroll to Pop-ups and redirects and choose Allow.

4. Refresh the page and try recording again.

Alternatively:

• Go to Settings > Privacy and security > Site Settings > Pop-ups and redirects.

• Add https://app.bombbomb.com to the Allowed list.

Firefox

1. Click the menu icon (three lines) in the top-right corner.

2. Go to Settings > Privacy & Security.

3. Scroll to Permissions > Block pop-up windows and click Exceptions.

4. Add https://app.bombbomb.com and click Allow.

Microsoft Edge

1. Click the menu icon (three dots) in the top-right.

2. Select Settings > Cookies and site permissions > Pop-ups and redirects.

3. Add https://app.bombbomb.com under Allow.

Safari (Mac)

1. Open Safari > Settings (or Preferences).

2. Click the Websites tab.

3. Select Pop-up Windows from the left menu.

4. Find app.bombbomb.com in the list and choose Allow from the dropdown.

Still Not Working?

If you've allowed pop-ups and you're still having trouble:

• Try disabling any third-party pop-up blockers or extensions temporarily.

• Clear your browser cache and cookies.

• Make sure your browser is up to date.

Tip: Use a Recommended Browser

For the best recording experience, we recommend using the latest version of Google Chrome or Microsoft Edge.