1. Engage
  2. Workspace & Team Management
  3. Team & User Management

How to Deactivate and Reactivate Users

Kelsey ·

Overview

Deactivating a user removes their access to BombBomb immediately and frees up their license for someone else. Their videos and data stay in your workspace — nothing is deleted. You can reactivate them at any time, as long as you have an unused license available.

Who this applies to: Application Admins only
Plan requirement: Core, Core + Copilot, Enterprise

Deactivate a User

  1. Go to Manage Users in the left navigation.
  2. Find the user you want to deactivate. Use the Search Users bar if needed.
  3. Click the Status dropdown next to their name and select Inactive.
  1. The change saves immediately — you'll see a "User updated successfully" confirmation in the top-right corner.

The user loses access to BombBomb instantly. On the Users page, you'll see:

  • Total Active Users decreases by 1
  • Unused Licenses increases by 1 — that license is now available to assign to someone new

The deactivated user's row will appear greyed out, and their Licensed status will show No.

Note: Deactivated users are hidden from the Users list by default. Check Show Inactive Users to see them.

Find a Deactivated User

Inactive users don't appear in the default Users list. To find them:

  1. Check the Show Inactive Users checkbox above the user table.
  2. Inactive users will appear greyed out with Inactive in the Status column.

Reactivate a User

  1. Check Show Inactive Users to make the deactivated user visible.
  2. Click the Status dropdown next to their name and select Active.
  3. The change saves immediately.

Heads up on billing: Reactivating a user consumes one of your Unused Licenses. If Unused Licenses shows 0, you'll need to purchase an additional license before you can reactivate anyone.

Frequently Asked Questions

Does deactivating a user delete their videos or data?
No. All their videos, contacts, and activity history remain in your workspace. You can still access their data through reporting and admin views.

Can a deactivated user log in?
No. Access is removed immediately when you set their status to Inactive.

Will the user be notified when I deactivate them?
No. BombBomb does not send an automatic notification to the user when their account is deactivated.

I need to deactivate a user but reassign their content first. How do I do that?
Review and reassign any critical content before deactivating. Once deactivated, the user loses access but their content remains visible to admins.

Can I deactivate my own account?
No. You cannot deactivate the account you're currently logged into.

What happens to a deactivated user's team memberships?
Their team assignments are retained in the system. If you reactivate them, they'll rejoin their previous teams automatically.

Team & User Management