Overview
Adding a new user to BombBomb sends them an email invitation to create their account. Once they accept, they're billed against your license count and can start using the platform. This article covers how to invite users one at a time, upload them in bulk via CSV, and track who still needs to accept.
Who this applies to: Application Admins only
Plan requirement: Core, Core + Copilot, Enterprise
Heads up on billing: You're charged for a new license only after the invited user accepts their invitation — not when you send it. Make sure you have unused licenses available before inviting new users. Check your license counts at the top of the Manage Users page before you start.
Before You Start
Go to Manage Users in the left navigation. At the top of the page, you'll see a live summary of your account:
| Stat | What it means |
|---|---|
| Total Active Users | People currently using BombBomb |
| Total Licenses | Licenses assigned to active users |
| Pending Invitations | Invitations sent but not yet accepted |
| Paid Licenses | Total licenses on your plan |
| Unused Licenses | Licenses still available to assign |
If Unused Licenses shows 0, you'll need to purchase additional licenses before inviting anyone new. You do not need to purchase new licenses upfront just to send an invitation — you're only billed once the invitation is accepted, using an existing unused license.
Option 1: Add a Single User
- Click Add Users in the top-right corner.
- Fill in the user's First Name, Last Name, and Email Address — all three are required.
- Select an Account Role. You must choose a role before you can assign the user to a team:
- Admin — full access to manage campaigns, content, and team settings
- Content Admin — can create and manage content but has limited admin access
- Member — standard team member access
- Under Teams, click + Add Team to assign the user to one or more teams and set their Team Role (Admin or Member).
- Check Application Admin if this user needs the ability to manage users, account settings, and billing.
- Check Do Not Send Invitation if you want to create the account without sending an email — useful if you're setting up accounts in advance and will share login details directly.
- Click Save to send the invitation, or Save & Add Another to keep adding users without closing the modal.
The user will receive an email with instructions to set up their account.
Option 2: Bulk Upload Users via CSV
Use this option when you're onboarding multiple users at once.
Step 1: Download the Template
- Click Upload Users in the top-right corner.
- Click Download CSV Template to get the correctly formatted file.
Step 2: Fill Out the Template
Open the CSV in Excel or Google Sheets. The template includes these columns:
| Column | Required? | Valid values |
|---|---|---|
| First Name | Yes | Any text |
| Last Name | Yes | Any text |
| Email Address | Yes | Valid email address |
| Account Role | Yes | Admin, Content Admin, Member |
| Team Name | No | Must match an existing team name exactly, or leave blank |
| Team Role | No | Team Admin, Team Member, Team Content Admin or leave blank |
| Application Admin | Yes | Yes or No |
| Do Not Send Invitation | Yes | Yes or No |
A few things to know before you fill it out:
- Each row = one user. Don't add header variations or extra columns.
- The CSV supports one team assignment per user. If a user needs to be on multiple teams, add them via the single-user flow after upload, or update their teams manually afterward.
- Team Name must match an existing team in your workspace exactly — including capitalization. If the team doesn't exist yet, create it first in Manage Team.
- Team Name and Team Role can be left blank if the user isn't being assigned to a team.
- Account Role, Application Admin, and Do Not Send Invitation must have explicit values on every row — don't leave them blank. If a user shouldn't be an Application Admin, write
No. If you want to send them an invitation, writeNofor Do Not Send Invitation. The sample data in the downloaded template usesnullas a placeholder — replace every instance with a real value before uploading.
Step 3: Upload the Completed File
- Click Choose File and select your completed CSV.
- Click Continue.
Each user in the file will be processed. Those with Do Not Send Invitation set to No (or left blank) will receive their invitation email automatically.
Track and Manage Pending Invitations
Click the Invitations tab to see everyone who has been invited but hasn't accepted yet. The table shows each person's name, Application Admin status, Account Role, and when their last invitation was sent.
Use the three-dot menu (⋯) next to any pending user to take action:
| Action | When to use it |
|---|---|
| Resend Invite | The user didn't receive the email or the original invitation expired |
| Cancel Invite | You need to revoke access before they accept. You can re-invite them at any time. |
| Manually Activate | The user is having trouble with the email flow and needs their account activated without it |
Manage Existing Users
On the Users tab, use the three-dot menu (⋯) next to any active user to:
- Log Into User's Account — view BombBomb as that user, useful for troubleshooting
- Add/Edit User Teams — update which teams the user belongs to and their team role
- View Video Stats — see that user's video performance data
You can also update a user's Account Role, Status (Active/Inactive), and Licensed status directly from the table without opening a separate screen.
Frequently Asked Questions
I don't see the Add Users or Upload Users button. Why?
Only Application Admins can add users. If you don't see these buttons, you don't have Application Admin privileges. Contact your Application Admin to get access or to have them add the user on your behalf.
A user says they never got their invitation email. What should I do?
Go to the Invitations tab, find their name, and use the three-dot menu to Resend Invite. Ask them to check their spam folder as well. If resending still doesn't work, use Manually Activate to bypass the email flow entirely.
Do invitations expire?
Yes. If a user tries to accept an old invitation and gets an error, resend it from the Invitations tab.
When does billing actually start for a new user?
You're billed once the user accepts their invitation. If you cancel an invitation before it's accepted, you won't be charged.
Can I add a user without sending them an invitation email?
Yes — check Do Not Send Invitation in the Add Users modal, or set that column to Yes in your CSV. Their account will be created but they won't receive an email. You'll need to share login instructions with them directly.
What's the difference between Account Role and Application Admin?
Account Role (Admin, Content Admin, or Member) controls what a user can do inside BombBomb — like building campaigns or managing content. Application Admin is a separate privilege that controls whether someone can manage users, account settings, and billing. These are independent — a user can have any Account Role and still be an Application Admin.
Can I change a user's email address?
No. Email addresses can't be edited once an account is created. If a user's email changes, you'll need to deactivate their old account and invite them again with their new email address.
My bulk upload failed. What should I check?
The most common causes are: a Team Name that doesn't exactly match an existing team, an invalid Account Role value, or a blank cell in Account Role, Application Admin, or Do Not Send Invitation. Those three columns require an explicit value on every row — blank or null won't work. Download a fresh template, compare your data against the valid values listed above, and try again.