Overview

This article walks Admins through how to manage team seats, request a plan change, and update billing information within BombBomb. These actions help your workspace stay scalable, cost-effective, and aligned with your organization's needs.

Who This Applies To

✅ Account Role: Application Admins, Account Admins, Team Admins
✅ Plan Type: Core, Core + Copilot, Enterprise
✅ Account Type: Managed, Self-Service

Step-by-Step Instructions

Navigate to Account Settings

• From the left-hand navigation panel, click Account Settings (located at the bottom above your profile name).

Open the Plan & Billing Tab

• Inside Account Settings, click on the Plan & Billing tab along the top navigation.
  • This tab allows you to view your plan details, seat usage, and billing information.

🗣️ Note: If you do not see this tab, your account role may not include Admin permissions.

Add or Remove Seats

• In the Seats section, review how many total seats your account has and how many are currently in use.
• Click the orange + Add Seats button to increase your seat count.
• Follow the prompts to finalize your changes.

🗣️ Note: Removing users must be done via the Manage Users section; decreasing licensed seats typically requires contacting Support or your assigned Customer Success Manager.

Request a Plan Change

BombBomb Engage currently does not support in-app plan changes.

To upgrade or modify your plan:

• Self-Service accounts: Contact BombBomb Support.

• Managed accounts: Reach out to your assigned Customer Success Manager.

🗣️ Note: Include your workspace name and desired plan level when reaching out for a smoother process.

Update Your Billing Email

• Scroll to the Billing Information section.
• Enter a new email address under Billing Email Address and save your changes.

FAQs / Common Issues

Q: What happens when I add seats mid-cycle?
A: New seats are billed immediately and prorated through your current billing period.

Q: Can I downgrade my plan from the app?
A: No. All plan adjustments must be submitted through Support or your Success Manager.

Q: Why can’t I see pricing or change my plan?
A: Plan pricing is often hidden for Managed accounts, and in-app changes are not currently supported.