Overview

To ensure the best possible performance with BombBomb—including email sending, tracking, video recording, and screen capture—your IT team should allow-list specific domains and IP ranges. Doing so prevents firewalls or security tools from blocking essential services.

This article outlines all required domains, subdomains, and IP ranges that should be allowed in your network or security tools.

Quick Allow List (Recommended)

To avoid service interruptions, we recommend allow-listing the following domains and wildcard domains:

*.bombbomb.io
*.bombbomb.com
effectssdk.com
*.bixel.io
bixel*.net
quaxel*.net
1x1.bbsv*.net
mail.bbsv*.net
p-3c15285d-videos.s3.amazonaws.com
p-3c15285d-videos.s3-accelerate.amazonaws.com
*.sentry.io

Email Services

Tracking

BombBomb’s tracking features—such as email opens, link clicks, and engagement analytics—require access to specific domains. These domains are used by our Gmail Chrome Extension, Outlook Add-in, and other integrations.

Allow-list these tracking domains:

bb.bixel.io
bixel1.net
bixel2.net
bixel3.net
bixel4.net
bixel5.net
bixel6.net
bixel7.net
bixel8.net
bixel9.net
bixel10.net
quaxel1.net
quaxel2.net
quaxel3.net
quaxel4.net
quaxel5.net
quaxel6.net

Camera, Video, and Screen Recording

Video Recording

BombBomb’s video recorder stores and processes videos via secure endpoints. These domains must be accessible to ensure smooth recording and uploading.

Allow-list these video recording domains:

video.bombbomb.io
p-3c15285d-videos.s3.amazonaws.com
p-3c15285d-videos.s3-accelerate.amazonaws.com
effectssdk.com
static.bombbomb.com
metro.bombbomb.io
lumberjack.bombbomb.io
*.injest.sentry.io

Screen Recording

For the screen recorder to function properly—particularly during installation, capture, and upload—please allow-list the following:

Allow-list these screen recorder domains:

wss://video.bombbomb.io
video.bombbomb.io
desktop.bombbomb.io
s3.amazonaws.com/bombbomb-installers/BombBombInstaller.exe
p-3c15285d-videos.s3.amazonaws.com
p-3c15285d-videos.s3-accelerate.amazonaws.com
effectssdk.com
static.bombbomb.com
metro.bombbomb.io
lumberjack.bombbomb.io

Need Help?

If you have any questions at all, feel free to Contact BombBomb Support. We're always happy to help.