Overview

In your BombBomb video tracking, you might see that “someone” viewed, liked, or commented on your video—but no name is listed. This article explains why that happens and how it affects your tracking data.

Who This Applies To

✅ Audience Type: All Users
✅ Plan Type: All

Why You See “Someone” Instead of a Name

Someone" simply means that the video was sent through a different email provider than BombBomb, such as Outlook or one of your CRMs. Or it might have been watched outside of an email where we can't determine the viewer, such as text messaging, Slack, Facebook, or other social media sites. 

Common Scenarios That Trigger “Someone” Tracking

• The video was forwarded to others.

• The link was shared in a group or on social media.

• The viewer didn’t click from a tracked email sent via BombBomb.

• The viewer’s browser or email client blocked tracking info.

What Counts as a “Like” or “Comment” from “Someone”?

• Anyone can click the like or comment button on a BombBomb video landing page—even if we don’t know who they are.

• These interactions still appear in your tracking but won’t include identifying details.