Overview
The Email page is home base for the emails you send from the new BombBomb. From here you can track the emails you've sent, pick up your drafts, browse templates, and start a new email — either a quick one-off with Quick Send or a fully designed email in Email Builder.
Who this applies to: Users on Pro and Enterprise plans
Plan requirement: Pro, Enterprise
Email isn't included on the Essentials plan.
Opening the Email Page
- Click Email in the left navigation.
The page opens on the All Emails tab. Switch to the Templates tab at the top left to browse templates. Use the Email Builder and Quick Send buttons at the top right to start a new email.
Email Builder or Quick Send?
Both buttons start a new email. The difference is how much design and control you need.
Quick Send opens a panel on the right side of the page, so you never leave your email list. Add your recipients and a subject, then a video and a short message — or pick a template and fill in its fields. Quick Send sends right away, and each recipient receives their own separate email.
Use Quick Send for one-off emails: a follow-up after a call, a quick video hello, or a congratulations note from a ready-made template. See How to Send a Quick Send Email for every option in the panel.
Email Builder opens a full-page builder that walks you through three steps: Select Template, Build Email, and Email Details. Start from one of your templates, or choose Start from scratch to create your own design using ready-made blocks. Click Continue to move to the next step, or Back to return to your email list.
On Email Details, add your Recipients, check your From Name, and enter a Subject and an optional Preheader — the preview text shown in the inbox. Under Real-time Notifications, choose whether you're notified When email is opened and When video is played. Then:
- Click Send Email to send it now.
- Turn on Schedule Email, choose a Send Date, Time, and Time Zone, and click Schedule Email to send it later.
- Click Save & Exit to save it as a draft. It waits under Drafts until you're ready to finish it.
Use Email Builder when the design matters, when you want to schedule an email, or when you want to work on it over time.
Emailing a contact? Open the contact in Contacts and click Email. Choose QuickSend Email to open Quick Send, or Create Custom Email to open Email Builder. Either way, the contact is added as a recipient for you.
Finding and Tracking Your Emails
The All Emails tab lists the emails you own and the emails shared with your teams. Use the sidebar on the left to narrow the list:
- My Emails — All My Emails, Sent, Scheduled, Drafts, and Favorites, each with a count.
- Auto Tags — emails BombBomb tags for you. For example, Quick Send collects every email you've sent with Quick Send.
- My Tags — your own tags. Click + next to My Tags, enter a name, and click Create Tag.
- Shared Emails — your teams. Click a team to see the emails shared with it.
For example, click Sent to see only the emails you've sent.
Above the list, you can:
- Search your emails by name.
- Filter by when the email was created: Today, Last 7 Days, Last 30 Days, Last 90 Days, or All Time.
- Sort by Opens, Clicks, Plays, or Date Created.
Each sent email shows when it was sent and four numbers: deliveries, opens, clicks, and plays. Scheduled emails show when they'll go out. Drafts show the date you last edited them and a red Draft marker — click a draft's title to keep working on it in Email Builder.
Viewing an Email's Tracking
Click a sent email's title, or any of its numbers, to open its details:
- Tracking — how many emails were sent, delivered, and bounced, plus the email's Open Rate, Play Rate, and Click Rate. Click a rate to chart it over the first 14 days after sending.
- Recipients — each recipient, with their opens, plays, and clicks.
If you've sent the email more than once, click All Sends and choose a send date to see only that send.
Working with an Email
Each email in the list has four buttons on the right:
- Preview email (eye icon) — see the email as it looks, without opening or changing it.
- Favorite email (heart icon) — add the email to Favorites so it's easy to find. Click it again to remove it.
- Share email — opens Share Your Email. Click Copy Link to copy a link to the email that you can share anywhere.
- More options (⋮) — opens the menu below.
In the More options menu, you can:
- Edit Email — reopen a draft in Email Builder.
- Send — send an email you've already sent to more people. Add their addresses and click Send.
- Duplicate — make a copy of the email. The copy is saved as a new draft, and the original stays the same.
- Edit Tags — add or remove tags on the email, then click Save.
- Edit team access — share the email with your teams. Account Admins and Application Admins can share an email with any team on your account, even teams they don't belong to. Team Admins and Content Admins can share with the teams where they have that role. If there's no team you can share with, you'll see a no-permission message. Check one or more teams and click Update Access. Team members find it under that team in Shared Emails, where they can preview and share it. To stop sharing, uncheck the team and click Update Access again.
- Delete — remove the email. Click Delete again to confirm. This can't be undone.
🗣️ Note: Scheduled emails can't be edited or rescheduled, so double-check your email, recipients, date, and time before you schedule it. To stop a scheduled email from going out, delete it.
Browsing Templates
Click the Templates tab to see the templates available to you: BombBomb's default templates for the new BombBomb, templates you've created, and templates shared with you through a team. Templates from BombBomb Classic don't appear on this tab. Use the sidebar to switch between All Templates, My Templates, and Saved, or to browse a category. Use Search to find a template by name. Click the heart on any template to add it to Saved, and click it again to remove it.
These are the same templates you choose from in Email Builder's Select Template step.
To create your own template:
- Click New Template.
- Select a template to start from.
- Build your template, then click Save & Exit.
- Enter a Template Name and click Save & Exit.
Your template is saved under My Templates, and you can use it in Email Builder and in Quick Send's Use a template.
Coming from Classic?
If you sent emails in BombBomb Classic, a few things work differently in the new BombBomb:
- Classic templates don't appear on the Templates tab. The Templates tab and Email Builder show only templates for the new BombBomb. You can still use your Classic templates in Classic, and Classic templates that were set up for Quick Send are still available in Quick Send's Use a template.
- You can't edit or reschedule a scheduled email. Once you schedule an email, it goes out at the time you picked. To stop it, delete the email.
- There's no Sent History tab or click map. Find your sent emails under Sent in the sidebar. Each email's tracking shows its open, play, and click rates and each recipient's activity, but not which links were clicked.
- Quick Send always sends through BombBomb. Even if you've connected Gmail or Outlook, Quick Send emails go out through BombBomb, and From shows your BombBomb account email.
Frequently Asked Questions
Should I use Quick Send or Email Builder? Use Quick Send for a fast, one-off email with a video and a short message or a ready-made template — it sends right away. Use Email Builder when you want to design the email yourself or save it as a draft and finish later.
Where do I find the emails I sent with Quick Send? Click Sent in the sidebar. To see only Quick Send emails, open Auto Tags and click Quick Send.
Can I schedule a Quick Send email? No. Quick Send sends right away. To schedule an email, create it in Email Builder and turn on Schedule Email on the Email Details step.
Can I edit or cancel a scheduled email? You can't edit or reschedule it. To cancel it, delete the email from your list. Deleting can't be undone, so check your email, recipients, date, and time before you schedule.
Can I share an email with my team? Yes, if your role allows it. Account Admins and Application Admins can share with any team on your account, even teams they don't belong to. Team Admins and Content Admins can share with the teams where they have that role. Use More options → Edit team access. If there's no team you can share with, you'll see You don't have permission to share emails with any of your teams.
Can I see which links people clicked? No. Tracking shows each email's click rate and each recipient's clicks, but not which links were clicked.
Can I use my templates from BombBomb Classic? Not on the Templates tab or in Email Builder, which show only templates for the new BombBomb. You can still use them in Classic, and Classic templates that were set up for Quick Send are available in Quick Send.
Can I get a deleted email back? No. Deleting an email can't be undone.
Why don't I see Email in my navigation? Email isn't included on the Essentials plan. It's available on Pro and Enterprise.