Overview

If your video is stuck uploading in BombBomb, it’s usually related to internet connection, device-specific settings, or browser/app issues. This article guides you through resolving upload problems on both desktop and mobile devices, so you can get your videos sent without delay.

Who This Applies To

✅ Audience Type: All Users
✅ Plan Type: Core, Core + Copilot, Enterprise

Step-by-Step Instructions

✅ Start Here: Check Your Internet Speed

• Go to https://www.speedtest.net in your browser.
• Click the large Go button in the center of the screen.
• Wait for the test to complete:
• It will first check ping.
• Then it will check Download Speed.
• Finally, it will check Upload Speed.
• View the Upload Speed once the test finishes — it’s displayed below the circular speed gauge.
• Optionally, copy or screenshot the results if you need to share them.

🗣️ Note: If your upload speed is lower than 10 mbps you can reach out to your Internet Service Provider to get guidance on how to improve your connection. We also recommend a hardwired Ethernet connection when possible for best upload experience.

🖥️ Troubleshooting on Desktop (Mac & Windows)

• Refresh Your Page and Try Again

  • Close and reopen BombBomb Engage in your browser.

  • Try uploading the video again.

   

• Clear Browser Cache

  • Open Google Chrome.

  • Click the three vertical dots (menu icon) in the top-right corner of the browser.

  • Hover over More tools in the drop-down menu.

  • Click Clear browsing data… from the expanded menu.

  • In the new tab, ensure you're on the Basic tab.

  • Set Time range to "All time" for a complete clear-out.

  • Check the boxes for:

    • Browsing history

    • Cookies and other site data

    • Cached images and files

  • Click the "Clear data" button.

  • Wait a few moments for Chrome to finish clearing the data

• Try a Different Browser

  • Use Chrome or Firefox for best results.

  • If already on Chrome, test in Firefox (and vice versa).

   

• Disable Browser Extensions

  • Temporarily disable extensions like ad blockers or privacy shields to see if they may be conflicting with uploading

   

📱 Troubleshooting on Mobile

iPhone (iOS)

• Force Close and Reopen the App

  • Swipe up on your home screen and swipe BombBomb away.

  • Relaunch and try uploading again.

   

• Update the BombBomb App

  • Go to the App Store > Search BombBomb > Tap Update if available.

   

• Check Photo/Camera Permissions

  • Go to Settings > BombBomb > Ensure Photos and Camera access is enabled.

   

Android

1. Force Stop and Restart the App

   • Settings > Apps > BombBomb > Force Stop

   • Open the app again.

    

2. Clear App Cache

   • Settings > Apps > BombBomb > Storage > Clear Cache

    

3. Update the App

   • Go to Google Play Store > Search BombBomb > Tap "Update" if shown.

    

🗣️ Note: Restarting your phone can also help clear temporary upload issues.

FAQs / Common Issues

Q: Why does my video upload start but never finish?
A: This is usually a sign of weak internet or browser interference. Start by checking your upload speed and clearing cache.

Q: Do I need a specific browser to upload videos?
A: Chrome is preferred. Firefox, Safari, and Edge can work, but can be less consistent.

Q: Why is my video not uploading on mobile data?
A: Uploads are more reliable over Wi-Fi. If using data, ensure you have at least 10 Mbps upload speed. For best experience we recommend recording with your native Camera app to your phone and uploading at a later time with steady internet connection.