Android- Mobile App Troubleshooting – Engage

Overview

This article helps users resolve common issues when using the BombBomb mobile app on Android devices. Whether the app isn't loading, videos won’t send, or notifications aren't working, this guide will walk users through solutions to get back on track quickly.

Who This Applies To

✅ Audience Type: All Users
✅ Plan Type: Core, Core + Copilot, Enterprise

Step-by-Step Instructions

1. Force Close and Reopen the App

Sometimes, restarting the app resolves temporary glitches.

Android

1. Go to "Settings"

2. Go to "Apps"

3. Find "BombBomb"

4. Select BombBomb and "Force Close" or "Force Stop"

🗣️ Note: Be sure the app is completely closed before reopening.

2. Check for App Updates

Ensure the BombBomb app and your device's operating system are both up to date.

Android

Open the Google Play Store
Tap the Google Play Store icon on your device.
Tap Your Profile Icon
In the top-right corner, tap your profile picture.
Select 'Manage apps & device'
From the menu, tap "Manage apps & device."
Check for Updates
1. Under the "Overview" tab, tap "Updates available" to see a list of apps that need updates.
2. Tap "Update all" to update everything, or tap "Update" next to a specific app.
Check App Version
1. Tap on the app name to open its page in the Play Store.
2. Scroll down and tap "About this app".
3. The current version will be listed under the "App info" section.

🗣️ Note: Outdated versions may lead to crashes or limited functionality.

3. Confirm Permissions Are Enabled

The app needs access to your microphone and camera to function properly.

Android

Open Settings: On your Android device, open the Settings app.
Go to Apps: Tap on "Apps" or "Apps & notifications" within the settings.
Locate BombBomb: Find and tap on the BombBomb app from the list of installed applications.
Access Permissions: Tap on "Permissions" or "App permissions" to view the app's requested permissions.
Manage Permissions: For each permission, you can choose to "Allow" or "Don't allow" BombBomb access.

🗣️ Note: If permissions are denied, video recording or uploading may fail.

4. Check Internet Connectivity

Poor or unstable connections can prevent videos from uploading or sending.

Navigate to highspeedinternet.com
Run the Speed Test
Tap the "Run Speed Test" button to begin measuring your connection.
Review Results
Wait a few seconds for the test to complete. You'll see Download, Upload, and Ping speeds displayed. For BombBomb the most important result is Upload Speed.

🗣️ Note: Switching from Wi-Fi to cellular (or vice versa) may help.

5. Clear App Cache (Android Only)

If you're using Android, clearing the app cache can fix loading issues.

You can do this by navigating to Settings > Apps > BombBomb > Storage > Clear Cache.

🗣️ Note: This does not delete your data or videos.

6. Reinstall the App

If all else fails, deleting and reinstalling the app often resolves persistent problems.

Android

Locate the BombBomb app on your home screen or in the app drawer.
Tap and Hold the BombBomb icon until a menu appears.
Select “Uninstall” (or drag it to the uninstall area at the top of the screen).
Tap “OK” to confirm the uninstall.
Open the Google Play Store.
Tap the Search Bar and type “BombBomb.”
Select the BombBomb app from the search results.
Tap “Install”.
Wait for the installation to complete.
Tap “Open” to launch the app.

FAQs / Common Issues

Q: Why can’t I send videos on mobile?
A: Check your internet connection and app permissions. Try restarting the app or reinstalling.

Q: The app crashes when I open it — what do I do?
A: Make sure the app and OS are updated, and try clearing the cache (Android) or reinstalling.