Overview

This article helps users identify and resolve common issues with the BombBomb Chrome Extension. If you're experiencing problems recording, sending, or accessing your videos via the extension, this guide walks you through troubleshooting steps to get back on track quickly.

 

Who This Applies To

✅ Audience Type: All roles (except Application Admin)
✅ Plan Type: Core, Core + Copilot, Enterprise

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Step-by-Step Instructions

Confirm Chrome is up to date

Using an outdated version of Chrome can cause functionality issues with extensions.

1. Open Chrome.

2. In the top-right corner, click the three-dot menu.

3. Go to Settings.

4. Go to About Google Chrome.

5. Chrome will automatically check for updates and install them if available.

6. Relaunch the browser.

🗣️ Note: BombBomb is optimized for the latest version of Chrome.

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Uninstall and Reinstall the BombBomb Chrome Extension

A corrupted install can lead to extension malfunctions and reinstalling will install the latest version of the extension as long as your Chrome is also up to date.

1. Open Google Chrome on your computer.

2. Navigate to the puzzle piece icon for Extensions in the top right.

3. Find the BombBomb Extension in your list of extensions.

4. Remove the Extension:

   • • Click the three dots (⋮)
     • Click the Remove button

5. Reinstall the BombBomb Extension:

   • Go to the BombBomb Chrome Extension page.

   • Click Add to Chrome.

   • Confirm by clicking Add Extension in the pop-up.

6. Pin the Extension (optional but recommended):

   • Click the puzzle piece icon (Extensions) in the Chrome toolbar.

   • Find BombBomb and click the pin icon to make it visible on your toolbar.

7. Log into BombBomb through the extension and test the extension.

🗣️ Note: After reinstalling, you'll need to sign in again.

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Check site access permissions

Improper site permissions can block the extension from accessing your tabs.

1. Right-click the BombBomb icon in your Chrome toolbar.

2. Select View Web Permissions.

3. Scroll through and adjust permissions or reset as necessary

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Clear Your Browser Cache

Cached data may interfere with extension performance.

1. In Chrome, click the three-dot menu.

2. Select Privacy and Security > Clear Browsing Data.

3. Choose All time as the time range.

4. Select cached images and files and cookies and other site data.

5. Click Clear data.

🗣️ Note: You may be logged out of some sites after this step.

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Disable conflicting extensions

Other extensions (like ad blockers or video recorders) may interfere with BombBomb.

• Open Chrome

  • Launch the Google Chrome browser on your device.

• Access Extensions

  • Click the three-dot menu in the top-right corner of Chrome, hover over Extensions, and then click Manage Extensions.

• Find the Extension

  • Scroll through the list or use the search bar to find the extension you want to disable or remove.

• Disable an Extension

  • To disable, toggle the blue switch to off next to the extension. It will turn gray, indicating it is disabled.

• Remove an Extension

  • To completely remove the extension, click Remove on the extension card.

• Confirm Removal

  • A confirmation popup will appear. Click Remove again to confirm and delete the extension.

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Ensure you're signed in to the correct BombBomb account

Multiple accounts or incorrect logins can cause confusion.

• Open Google Chrome on your computer.

• Click your profile icon in the top-right corner of the browser window.

• Look for a Syncing to message under your profile name.

  • If syncing is active, your profile is logged in and verified.

• If you see Turn on sync..., click it.

• Sign in with your Google account credentials if prompted.

• Click Yes, I'm in to enable sync across your devices.

• Confirm your profile picture and email are correct after syncing is enabled.

• Optional: If multiple profiles exist, ensure you're using the correct one by clicking Manage Profiles and selecting the right account.

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FAQs / Common Issues

Q: I don’t see the BombBomb icon in Chrome. What do I do?
A: Click the puzzle piece icon in the toolbar, then pin the BombBomb extension.

Q: The extension opens a blank screen.
A: This is usually fixed by clearing your cache or reinstalling the extension.