Overview

This article helps users resolve common issues when using the BombBomb mobile app on iOS devices. Whether the app isn't loading, videos won’t send, or notifications aren't working, this guide will walk users through solutions to get back on track quickly.

Who This Applies To

✅ Audience Type: All Users
✅ Plan Type: Core, Core + Copilot, Enterprise

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Step-by-Step Instructions

1. Force Close and Reopen the App

Sometimes, restarting the app resolves temporary glitches.

Apple

1. Open the App Switcher: Swipe up from the bottom of the screen and pause in the middle.
2. Locate the App: Swipe right or left to find the app you want to close.
3. Close the App: Swipe up on the app's preview. 

🗣️ Note: Be sure the app is completely closed before reopening.

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2. Check for App and OS Updates

Ensure the BombBomb app and your device's operating system are both up to date.

Apple

1. Open the App Store

2. Tap Your Profile Icon
   In the upper-right corner of the App Store screen, tap on your profile icon.

3. Scroll to Available Updates
   Scroll down to view the list of apps with available updates.

4. Check for Updates

   1. Tap "Update All" to update all apps at once.

   2. Or tap "Update" next to a specific app to update it individually.

5. View App Version
   After updating, you can check the version of an app:

   1. Tap on the app in the App Store.

   2. Tap on the icon to see the version of the app.

🗣️ Note: Outdated versions may lead to crashes or limited functionality.

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3. Confirm Permissions Are Enabled

The app needs access to your microphone and camera to function properly.

Apple

1. Click Settings.

2. Search for the BombBomb app

3. Toggle on (green) access to camera and microphone

🗣️ Note: If permissions are denied, video recording or uploading may fail.

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4. Check Internet Connectivity

Poor or unstable connections can prevent videos from uploading or sending.

 

1. Navigate to highspeedinternet.com

2. Run the Speed Test
   Tap the "Run Speed Test" button to begin measuring your connection.

3. Review Results
   Wait a few seconds for the test to complete. You'll see Download, Upload, and Ping speeds displayed. For BombBomb the most important result is Upload Speed.

🗣️ Note: Switching from Wi-Fi to cellular (or vice versa) may help.

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6. Reinstall the App

If all else fails, deleting and reinstalling the app often resolves persistent problems.

Apple

1. Locate the App on your Home Screen.

2. Tap and Hold the app icon until a menu appears.

3. Select “Remove App” from the options.

4. Tap “Delete App” to confirm removal.

5. Press the Home Button or swipe up to return to the Home Screen.

6. Open the App Store.

7. Use the Search Bar to find the app.

8. Tap the Download Icon (cloud with arrow) to reinstall it.

9. Wait for the download to complete.

10. Tap the App Icon to open the reinstalled app.

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FAQs / Common Issues

Q: Why can’t I send videos on mobile?
A: Check your internet connection and app permissions. Try restarting the app or reinstalling.

Q: The app crashes when I open it — what do I do?
A: Make sure the app and OS are updated or try reinstalling.