Overview

If your screen recorder isn't working properly in BombBomb Engage—especially if it won’t launch or fails to record—it may be due to your network or VPN blocking required services. This article lists the URLs that need to be whitelisted and offers steps to resolve the issue.

Who This Applies To

✅ Audience Type: All Users
✅ Plan Type: All

Step-by-Step Instructions

1. Identify the Issue

   • Symptoms may include: the screen recorder not launching, recording freezing, or error messages related to permissions or connection.

   • First, ensure your browser is up to date and that screen recording permissions are enabled.

   

   🗣️ Note: Screen recording may only function in supported browsers like Edge and Chrome.

    

2. Contact Your IT Team

   • If issues persist, your network may be blocking required services.

   • Send your IT or network admin the list below and ask them to whitelist these domains.

    

3. Whitelist Required URLs

    Critical Endpoints for Recording:

   wss://video.bombbomb.io
   https://video.bombbomb.io
   https://desktop.bombbomb.io
   https://s3.amazonaws.com/bombbomb-installers/BombBombInstaller.exe
   p-3c15285d-videos.s3.amazonaws.com
   p-3c15285d-videos.s3-accelerate.amazonaws.com
    

   For Virtual Backgrounds:

   effectssdk.com
   static.bombbomb.com
    

    Optional Endpoints (Error Tracking, Analytics):

   metro.bombbomb.io
   lumberjack.bombbomb.io
   *.injest.sentry.io

   🗣️ Note: Blocking any of the critical recording URLs will prevent screen recording from functioning.

    

4. Clear Browser Cache and Restart

   • After the URLs are whitelisted, clear your browser cache.

   • Restart your browser and try launching the screen recorder again.

5. Reach Out to BombBomb Support (if needed)

   • If the issue continues after whitelisting and restarting, contact our support team with the steps you've tried so far at support@bombbomb.com