Overview

If you run into issues with BombBomb or have questions about using our features, we’re here to help. This article outlines all the ways you can get support from our team, so you can get back to video messaging with confidence.

Who This Applies To

✅ Audience Type: All Users
✅ Plan Type: Core, Core + Copilot, Enterprise

Step-by-Step Instructions

Use the In-App Help Widget

• Log into your BombBomb Engage account.

• Click the Chat with Us button in the bottom left corner of your screen.

• Send a message to chat support. If chat support is busy or if it is outside of business hours, the chatbot will forward your message will go to support@bombbomb.com and create a support ticket with your message.

🗣️ Note: This is the fastest way to reach Support and helps us capture your account context automatically. Give the chatbot a chance! BotBot is trained with the latest in generative AI technology and has been coached with access to all of our Knowledge Base and can quickly answer a wide range of questions.

Visit the Knowledgebase

• Go to support.bombbomb.com.

• Use the search bar to explore help articles by keyword or topic.

• Browse by category or look through featured content.

🗣️ Note: Many common questions are answered here instantly—no ticket required.

Submit a Request Form (if not in-app)

• Visit support.bombbomb.com/hc/en-us/requests/new.

• Fill out your email, select your issue type, and describe your question or problem.

• Submit the form and our Support Team will respond via email.

Check Your Email for Updates

• After submitting a support request, you’ll receive a confirmation email.

• Our team will respond during business hours (Mon–Fri, 9 AM–5 PM MT).

• You can reply directly to any support email to continue the conversation.

🗣️ Note: Be sure to check your spam or promotions folders if you don’t see a reply.

FAQs / Common Issues

Q: Can I talk to someone live?
A: BombBomb Support offers email-based and AI Agent Support for all users by logging into their BombBomb Account. Core + Co Pilot and Enterprise Plans offer Live Agent chat availability. 

Q: How long does it take to get a response?
A: Our goal is to respond within one to two business days. Most tickets receive a reply within a few hours.